Feeds

Vodafone builds community, sharing via email oops

Sharing email addresses with 415 other punters, that is

Using blade systems to cut costs and sharpen efficiencies

Vodafone's recently issued correction to new customers - crediting them with five pounds it had inadvertently billed for internet access - also bundled the email address of the 416 people to whom it was sent.

It's the old "BCC" and "CC" problem, though really a company like Vodafone should know better than to reveal the email addresses of more than four hundred customers to every recipient. Worse than that is the storm of emails as each of them reaches for the "reply to all" button to vent their spleen on the subject of operator incompetence.

The original error was rather mundane - customers who signed up for free Mobile Internet Access were accidentally charged a fiver, which has been credited back to their accounts (before they had to pay it) and Vodafone is very sorry.

Whether the operator will now send apologies to the 416 punters who've had their email addresses compromised we don't know.

The company told us this was the first time anything like this has ever happened - at Vodafone anyway. They said it was clearly down to "human error", though what punishment awaits the human in question remains to be seen.®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.