Feeds

JustGiving.com website goes titsup after upgrade

Better to give than receive

Build a business case: developing custom apps

Update: This story originally referred to JustGiving as a not-for-profit. It is not.

Online charity outfit JustGiving has been hit by a series of major glitches since it launched a new website last Saturday morning.

The organisation admitted deployment had been less than smooth and the site continues to have a number of “teething problems” with loading some fundraising pages and accessing user logins.

PayPal, its main payment system, is also currently out of action and won’t be available on JustGiving.com until Friday at the earliest, according to a blog post on the website.

“Although it cleared all pre-deployment testing, it encountered some problems in the live website environment. We’re working on it this week and aim to have PayPal up and running again by the end of the week,” said JustGiving’s spokeswoman Heather Bird.

Confirmation emails are also failing to reach anyone who has made a donation since the site was relaunched on Saturday.

“There’s a delay with some of these emails being sent out and we’re working on fixing it now,” explained Bird. “We’ll have it solved as soon as possible, and you can expect to receive a donation receipt by the end of this week.”

The charity's CTO Dominic Lacey told The Register that the JustGiving tech team had been "taken by surprise" when the website began to experience problems over the weekend.

"Load testing didn't accurately reflect the way it's being used in the live environment," he explained.

Lacey said the charity had taken around £600,000 per day since the website upgrade was applied, which is around 20 per cent down on JustGiving's average daily donations.

He said at present the organization had seven outstanding technical issues to deal with on its site, with one remaining urgent, two high priority and the rest marked as medium or low.

JustGiving's SOA system hadn't responded well to the upgrade, according to Lacey. It's based on Microsoft's .NET 3.5 technology.

The CTO said database transactions were going through on the backend, and added that users can be assured that their donations were being received despite the ongoing errors on the website.

Meanwhile performance on the website will be sluggish while the charity’s sys admins apply updates and fixes to its servers. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.