Feeds

JustGiving.com website goes titsup after upgrade

Better to give than receive

Security for virtualized datacentres

Update: This story originally referred to JustGiving as a not-for-profit. It is not.

Online charity outfit JustGiving has been hit by a series of major glitches since it launched a new website last Saturday morning.

The organisation admitted deployment had been less than smooth and the site continues to have a number of “teething problems” with loading some fundraising pages and accessing user logins.

PayPal, its main payment system, is also currently out of action and won’t be available on JustGiving.com until Friday at the earliest, according to a blog post on the website.

“Although it cleared all pre-deployment testing, it encountered some problems in the live website environment. We’re working on it this week and aim to have PayPal up and running again by the end of the week,” said JustGiving’s spokeswoman Heather Bird.

Confirmation emails are also failing to reach anyone who has made a donation since the site was relaunched on Saturday.

“There’s a delay with some of these emails being sent out and we’re working on fixing it now,” explained Bird. “We’ll have it solved as soon as possible, and you can expect to receive a donation receipt by the end of this week.”

The charity's CTO Dominic Lacey told The Register that the JustGiving tech team had been "taken by surprise" when the website began to experience problems over the weekend.

"Load testing didn't accurately reflect the way it's being used in the live environment," he explained.

Lacey said the charity had taken around £600,000 per day since the website upgrade was applied, which is around 20 per cent down on JustGiving's average daily donations.

He said at present the organization had seven outstanding technical issues to deal with on its site, with one remaining urgent, two high priority and the rest marked as medium or low.

JustGiving's SOA system hadn't responded well to the upgrade, according to Lacey. It's based on Microsoft's .NET 3.5 technology.

The CTO said database transactions were going through on the backend, and added that users can be assured that their donations were being received despite the ongoing errors on the website.

Meanwhile performance on the website will be sluggish while the charity’s sys admins apply updates and fixes to its servers. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Why Oracle CEO Larry Ellison had to go ... Except he hasn't
Silicon Valley's veteran seadog in piratical Putin impression
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
Bono: Apple will sort out monetising music where the labels failed
Remastered so hard it would be difficult or impossible to master it again
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.