Feeds

AT&T rethinks iPhone 3G S upgrade fee

For some, but not others

The essential guide to IT transformation

Apparently, the howls of hurt from early iPhone 3G buyers reached the heights of AT&T's bean-counting management. The company announced Wednesday that it would let iPhone 3G owners buy into new two-year iPhone 3G S contracts at a less punitive rate.

Well, some iPhone 3G owners.

In an open letter released on Wednesday, Big Phone announced that "We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18."

The reason for the change? AT&T claims that "We’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time."

However, exactly what Big Phone's "best upgrade pricing" amounts to isn't specifically explained. And "upgrade eligibility" is a bit mushy, as well.

The open letter explains the philosophy behind upgrade eligibility, if not the exact dates and dollars: "In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract."

Gotta love the tap-dancing two-step of "In general" and "generally".

The open letter goes on to note that the company's "upgrade eligibility tools" will be tuned up to reflect the new policy by tomorrow, June 18th.

Log onto AT&T's Online Account Management site tomorrow, then, to find out if your "upgrade eligibility" warrants AT&T's "best upgrade pricing". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?