Feeds

Reg reader bombarded by 3 sales calls

10('Ah, go on')

Eight steps to building an HP BladeSystem

Sales calls from operators are common enough, but 3UK seems to be overdoing it slightly after calling one El Reg reader ten times within a couple of hours on Monday evening.

Our chap's contract with 3 expires on Sunday, so a call or two asking him to renew should be expected. But having received a few calls from the "exclusive benefits team" last week he contacted the operator to ask them to stop calling, which worked until Monday night when the phone started ringing.

The calls started at 18.23 and continued until 19.47, during which time the poor chap was trying to get his kids to bed and rejecting all the calls to voicemail. HulloMail, his voice-mail provider, logs all calls even when no message is left, so the times and dates are pretty-much irrefutable.

We spoke to 3 who, to be fair, reacted with suitable outrage and immediately rang our chap with an apology and promises to find out what went wrong: we're still waiting to hear how that goes, but the company clearly believes an errant employee is to blame rather than any systemic failure.

Operators hate contract customers leaving, to the point where those who don't threaten to leave at least annually risk missing out on the best deals on offer, but like everyone else network operators are also trying to make more use of their customer base to upsell services. Vodafone has even been ringing round customers to offer special deals to friends and family, treating customers as just another sales channel.

The cost of calling a mobile phone used to prevent the majority of sales calls reaching one on the move, at least in Europe, but increased hassle from people trying to sell us stuff might be the price we have to pay for cheaper calling. ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.