Feeds

IBM launching American-only software support

Big red, white, and Blue

Secure remote control for conventional and virtual desktops

IBM is rolling out a new software support package manned entirely by United States citizens.

Big Blue says its Software Secure Support via USA Citizens option provides tech support as well as data analysis and call data contained in an isolated US network untouched by foreign intents.

The offer will be available October 1 to both commercial and federal customers, which previously had to verify the US citizenship of their support operators by grilling them on who won the 2008 World Series (correct answer: the Phillies) and what's the capital of British Columbia (correct answer: I have no idea).

American assistance is available 24x7, assuming it's between the hours of 8 AM EST and 8 PM EST, Monday through Friday (and excluding US IBM and public holidays, or if the IBM facility is down for any reason). Otherwise it's kicked to the customer's standard support entitlement.

IBM says its US-only facility meets all the proper US government security specifications. No word on how much keeping things American will cost, or whether the hold music is a Toby Keith album set on repeat. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
'In... 15 feet... you will be HIT BY A TRAIN' Google patents the SPLAT-NAV
Alert system tips oblivious phone junkies to oncoming traffic
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
SMASH the Bash bug! Red Hat, Apple scramble for patch batches
'Applying multiple security updates is extremely difficult'
'Google is NOT the gatekeeper to the web, as some claim'
Plus: 'Pretty sure iOS 8.0.2 will just turn the iPhone into a fax machine'
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
'People have forgotten just how late the first iPhone arrived ...'
Plus: 'Google's IDEALISM is an injudicious justification for inappropriate biz practices'
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.