Feeds

MPs slap HMRC for lack of joined-up IT

Gotta spend to save

New hybrid storage solutions

Her Majesty's Revenue and Customs has said it cannot afford the £250m required to join up its disparate IT systems so it could create a single tax record for every taxpayer.

The Public Accounts Committee investigated how the Revenue could do a better job of dealing with tax debt. The Revenue was owed £17.3bn on 31 March 2008, on total tax and National Insurance contributions of £450bn - some £4.5bn of this debt was more than a year old.

The Committee recommended HMRC use risk scoring to identify people who had simply forgotten rather than engaging in deliberate late payment. The Revenue is also unable to link different types of tax owed by the same taxpayer.

The Committee said the Rev's inability to look at a single taxpayer record were "major barriers to effective and efficient debt management".

It was also criticised for not measuring how cost-effective its various debt collection activities were, and for only working 9 to 5.

HMRC should also look at taking different payment methods; it only recently allowed payment by credit card and the setting up of direct debits by phone and online.

The Committee was also highly critical of the compensation deal worked out between EDS and the Revenue which was dependent on EDS winning future government contracts - something the Committee has previously warned against. After the failure of the tax credit system EDS agreed to compensate the Revenue - but only if EDS won future government contracts.

EDS agreed to pay £26.5m over three years dependent on it winning new contracts with other government departments. But because not all these contracts came through, EDS only paid £978,705 over the three years.

After EDS got taken over by HP it made a final lump payment in January 2009. The Committee noted that EDS was under no legal obligation to make this payment when it did.

Full report is available from here (pdf) ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Net neutrality protestors slam the brakes on their OWN websites
Sites link up to protest slow lanes by bogging down pages
Italy's High Court orders HP to refund punter for putting Windows on PC
Top beaks slam bundled OS as 'commercial policy of forced distribution'
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Uber alles-holes, claims lawsuit: Taxi biz sued by blind passengers
Sueball claims blind passengers ditched, guide dogs abused
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
Heavy VPN users are probably pirates, says BBC
And ISPs should nab 'em on our behalf
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.