Feeds

Fasthosts' email fails

Sticks customers with a very quiet weekend

Beginner's guide to SSL certificates

Updated Fasthosts' customers have mainly been without email since Friday. But rather than enjoying the peace and quiet, the ungrateful sods apparently want the service back.

The hosting firm has yet to respond to our enquiries but several customers have been in touch.

They complained that they stopped receiving emails on Friday, customer support is unavailable, there is no information on the company's website and Fasthosts is not responding to support emails sent from other email accounts.

Here's hoping punters aren't in for a repeat of the problems in 2007, when hackers got into the firm's servers. In response, Fasthosts reset all its webspace and server passwords and sent out replacements by post.

Earlier this year the hosting company decided to offshore support from its Gloucester headquarters to Romania and the Phillipines.

We've phoned and emailed Fasthosts but have yet to hear back.

A spokesman for Fasthosts said:

On Friday we experienced a technical issue with one of our Email Filers which caused a number of customer email accounts to be taken off-line for around 45 minutes. Upon reactivating the affected accounts, whilst the vast majority were brought online normally, a small number (less than 100 customers) remained off-line due to a corrupt system file upon each. These customers have been assisted by our technical support team on an individual basis. No email has been lost as a result of the outage, it has been retained and will be re-delivered accordingly. Any customers still experiencing email issues should contact our technical support team. We apologise unreservedly to the very small number of Fasthosts email customers affected for any inconvenience as a result of this issue.

®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.