UK2 brings support back to Blighty, culls execs
Call centres coming home, bosses going home
Hosting provider UK2 has shut its overseas call centres in favour of a UK support team and this week culled executives as part of a major reorganisation.
About 40 jobs went in India and about 35 in Ukraine when the firm made the switch.
Managing director Ditlev Bredahl said: "We actually think that the overall changes we've gone through will result in a higher service level."
The move runs counter to the industry trend. Rival web hosting firm Fasthosts recently replaced almost all its UK support staff with a call centre in Romania.
On Tuesday UK2 also canned its Operations Manager, Human Resources Manager, and Marketing Director. Bredahl said the purge would have no impact on customers. The firm has grown from about 30 staff to 200 in the past three years. ®
COMMENTS
Recycled PR
""We actually think that the overall changes we've gone through will result in a higher service level.""
Didn't they say this exact thing when they outsourced to Aturbanstan?
Shakje: Are UK2 any good at hosting? Answer: YES!
Are UK2 any good at hosting? By Shakje:
I can confirm they are. I use them for work and have worked incredibly well for about 8 years or more. For that reason over 5 years ago I used them to host websites form myself and a club I am with. Again always reliable and rarely down.
Email support I used recently and was painless and the issues was sorted quickly. In the past I tried to call but got a rather blunt twat at the other end that I would have loved to just belt.
UK2 are expensive compared to others, but I don;t mind paying for the reliability, and ease of use of the whole package.
Ditlev is the problem
Not his management or support team. He's the one who decided to start charging for all the "free forever" services that came bundled with their hosting and destroyed the company's reputation for cheap but honest hosting.
That said, customer service has been better than before recently, although it was non-existent before.
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