BT static IP customers get nothing but static
Remote workers downed
BT Business broadband customers using static IP addresses have been booted offline this morning by an unidentified fault.
According to BT's status page, the problems were noticed at 9.51am and are ongoing, with engineers investigating. There's no word on the extent of the outage.
Static IP addresses are an essential feature of most business broadband packages, allowing secure remote working.
We've contacted BT for an explanation and will provide updates when they respond.
BT called at 11.37am to say it had resolved the problem which affected "a very small number" of customers.®
And it all died again this mornin!
Same problem, even more denial!
Status quo for BT
Friends living in Essex were without a broadband connexion for most of Saturday 23rd May. Repeated phone calls to BT for news of the outage failed to give an explanation, whether server failure, virus of some other excuse. I have seen nothing in El Reg about this outage, which apparently was due to a 'fault' in Surrey and must have affected a considerable number of BT retail customers. We suspect BT are keeping quiet out of embarrassment and a desire to avoid having to compensate customers.
At least you have a provider who assigns static IPs and lists them as static. I've got clients here in KL who, despite beingon the same netblock with the same ISP for several years, still have their ISP (MAXIS, I'm looking at you) listing their IP ranges as dynamic (or assigned portable), which is really not helpful for sending mail to my clients' clients who block dynamic IPs from sending via SMTP.
BTs wireless access points
Well known for complete lack of security & easy to break
At least BTs got something going for its Home Flub
'Its good to talk' yeah right
Thank you very much BT, if its so good to talk why don't you talk to all of the users ringing me today at 8:00 AM (9:51 if you believe BT, but nearer 5am this morning) when I was trying to relax into my Tuesday after the bank holiday.