Feeds

Telstra bins UK support staff

Support team will phone it in from Bangalore

Maximizing your infrastructure through virtualization

Telstra, the Australian ISP, has laid off its UK hosting support staff and outsourced their responsibilities to India, without telling customers.

According to the firm, four employees have been shown the door. Sources said an outsourced infrastructure management contract has gone to Microland, based in Bangalore.

Telstra sent this statement:

Telstra International is committed to providing its customers with the best possible managed network and hosting services and is constantly reviewing its business practices to improve customer experience.

As a part of this ongoing review process, moving forward, four roles within the UK Hosting and Infrastructure Team will be performed by an expanded international operations team which will integrate closely with the UK. This internal change will have no impact on our customers except to improve their experience thanks to enhanced round-the-clock support and expertise.

The team offered support for Telstra's UK data centres, managed servers, storage and firewall businesses. ®

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.