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Telstra bins UK support staff

Support team will phone it in from Bangalore

Internet Security Threat Report 2014

Telstra, the Australian ISP, has laid off its UK hosting support staff and outsourced their responsibilities to India, without telling customers.

According to the firm, four employees have been shown the door. Sources said an outsourced infrastructure management contract has gone to Microland, based in Bangalore.

Telstra sent this statement:

Telstra International is committed to providing its customers with the best possible managed network and hosting services and is constantly reviewing its business practices to improve customer experience.

As a part of this ongoing review process, moving forward, four roles within the UK Hosting and Infrastructure Team will be performed by an expanded international operations team which will integrate closely with the UK. This internal change will have no impact on our customers except to improve their experience thanks to enhanced round-the-clock support and expertise.

The team offered support for Telstra's UK data centres, managed servers, storage and firewall businesses. ®

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