Feeds

Google suffers international outages, slowdowns

Gmail, News, Calendar, AdSense, Search, Analytics...

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

Updated Earlier today, web users across the globe were reporting outages on myriad Google services, including Gmail, Google News, Google Docs, Google Calendar, Google Analytics, Google Maps, Google AdSense, and Google Search.

Google has acknowledged the problem and says it has now been solved, blaming the traffic slowdown on a routing mistake.

"Imagine if you were trying to fly from New York to San Francisco, but your plane was routed through an airport in Asia. And a bunch of other planes were sent that way too, so your flight was backed up and your journey took much longer than expected. That's basically what happened to some of our users today for about an hour, starting at 7:48 am Pacific time," Google senior vice president of operations Urs Hoelzle wrote on the Official Google Blog.

Hoelzle said that "an error in one of our systems caused us to direct some of our web traffic through Asia, which created a traffic jam." The jam caused slowdowns or interruptions with about 14 per cent of Google's users.

"We've been working hard to make our services ultrafast and 'always on,' so it's especially embarrassing when a glitch like this one happens," he said. "We're very sorry that it happened, and you can be sure that we'll be working even harder to make sure that a similar problem won't happen again. All planes are back on schedule now."

According to CNet, McAfee has data indicating that the problem was caused when Google tried to change some of its internet routing numbers as part of its transition to IPv6. Apparently, some sort of hardware failure prevented certain ISPs from recognizing the new numbers.

Before Google's post, Reg readers and staffers in Britain and the east coast of the US experienced slowdowns or outages with Gmail, News, and AdSense. A Twitter search revealed complaints about countless other Google services in multiple other countries. And a web ping via Just Ping showed Google packet losses from locations as widespread as San Francisco and China.

ZDNet reported that New York outages and slowdowns may have been caused by AT&T rerouting issues. But Google says the routing issue was entirely its problem.

Gmail has suffered multiple outages recently, including a Europe-wide outage in February that lasts several hours. Google blamed that particular incident on the failure of a data center to handle extra traffic when another was taken offline for maintenance. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.