Feeds

Airline websites forced to clean up

Over 100 airlines fix misleading bits

The essential guide to IT transformation

A European Commission investigation into airline websites has resulted in 115 out of 137 sites making changes so they are less confusing for punters.

Tricks like adding extra costs on at the last stages of a transaction, not revealing availability of the best fares and not showing fair contract terms have all been stopped.

Meglena Kuneva, Consumer Commissioner, said: "There is no room for complacency - there is more work to be done. But this first pan European enforcement investigation has shown it has real 'teeth' and can deliver. The next step is an industry-wide agreement."

A mystery shopper test carried out last month on 67 websites found 52 either had a clean bill of health or immediately responded to EC concerns.

Easyjet and Ryanair were among 36 sites promising to do better in future. Virgin Atlantic, bmi, Iberia and SAS were among the 16 which passed with flying colours.

National enforcement bodies have been informed of the EC's findings. The Commission is working on industry-wide agreements on standards, and next month it will issue a "communication on enforcement" to support the work of national regulators.

The Commission release is here. ®

5 things you didn’t know about cloud backup

More from The Register

next story
Hello, police, El Reg here. Are we a bunch of terrorists now?
Do Brits risk arrest for watching beheading video nasty? We asked the fuzz
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
Felony charges? Harsh! Alleged Anon hackers plead guilty to misdemeanours
US judge questions harsh sentence sought by prosecutors
This'll end well: US govt says car-to-car jibber-jabber will SAVE lives
Department of Transportation starts cogs turning for another wireless comms standard
Munich considers dumping Linux for ... GULP ... Windows!
Give a penguinista a hug, the Outlook's not good for open source's poster child
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?