Tesco tills go titsup
Little help
Updated Tesco's nationwide till system failed this morning, leaving the country's biggest retailer able to sell only via self-service checkouts.
Managers closed some stores in response to the glitch.
A spokesman for the firm confirmed it was suffering IT problems, and was investigating.
According to reader reports, the problems began as soon as stores opened this morning. It's common practice for large corporations to roll out major software changes overnight on Sunday.
We'll update this story as more information comes in. ®
Update
According to PA, about 100 stores are affected, and the problems are being rectified by rebooting the checkouts.
COMMENTS
RE: Club Card
Personally I have every loyalty card going - you can't get more loyal than that!
ASDA
I remember this happening more than once at ASDA when I worked there (10+ yrs ago).
If the tills went down, the policy was for all managers in the store to man a checkout, and "estimate" the value of the goods in each trolley, just to keep things moving. They considered it worse for business to close the store and waste all their customers time than to loose money by undervaluing the goods. Worked well, although it took longer than normal if at a busy time (due to there being less managers than checkout operators), it helped keep things moving, and kept the customers goodwill.
@RW
There's still Safeway's around? They disappeared around here.
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