Feeds

Gov to encourage e-commerce by clarifying consumer rights

Complaining is cool

SANS - Survey on application security programs

The Government plans to clarify and simplify consumers' rights in a bid to encourage online shoppers to make more use of them. It will publish a plan in the summer for helping shoppers to understand and exercise their rights.

Government-commissioned research has found that 57% of UK consumers overall said that they would take action about poor goods or services if they had more consumer knowledge. It found that younger shoppers who were more likely to shop online considered themselves more poorly informed and less likely to take action than others.

The research also found that consumers were significantly more reluctant to make complaints or seek refunds for internet-bought goods than those purchased in shops.

The research, carried out by TNS for the Department of Business, Enterprise and Regulatory Reform, found that consumers think they should have more protection as consumers, but are largely uninformed of their existing rights.

Younger shoppers and internet shoppers were the least well informed and least likely to take action. The study found that 91% of high street shoppers would be confident about returning goods or complaining, while just 56% of online shoppers felt the same way.

It found that shoppers aged 16 to 24, the age group likely to do the biggest proportion of their shopping online, were twice as likely to say that they did not have the confidence to complain or take action as any other age group.

"Young consumers know what they want and are smart about tracking down the best deals, whether online or in the high street," said Consumer Affairs Minister Gareth Thomas. "But our research suggests they're amongst the most at risk if something goes wrong."

The Government said that it would produce a White paper in the summer outlining its proposals for making consumer rights clearer and simpler to understand.

"We're looking at ways of strengthening consumer education for everyone, making consumer rights simpler and easier to understand, and protecting online shoppers from scams," said Thomas.

The Government said that the proposals would include proposals to combat e-crime and modernise consumer law.

Copyright © 2009, OUT-LAW.com

OUT-LAW.COM is part of international law firm Pinsent Masons.

3 Big data security analytics techniques

More from The Register

next story
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Edward Snowden on his Putin TV appearance: 'Why all the criticism?'
Denies Q&A cameo was meant to slam US, big-up Russia
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Judge halts spread of zombie Nortel patents to Texas in Google trial
Epic Rockstar patent war to be waged in California
German space centre endures cyber attack
Chinese code retrieved but NSA hack not ruled out
APPLE FAILS to ditch class action suit over ebook PRICE-FIX fiasco
Do not pass go, do cough (up to) $840m in damages
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.