Feeds

T-Mobile flips bird to alternative voicemail

Stubbornly stands alone in billing for forwarded calls

The Power of One Infographic

T-Mobile is still charging punters using alternative voicemail systems, despite the fact that every other UK operator now includes such forwarding in bundled minutes.

Anyone is at liberty to change their voicemail service, through a simple code on the handset, but operators then deduct the forwarded minutes from the customer's bundle - except T-Mobile, which charges 17 pence a minute for forwarding calls to HulloMail or SpinVox, or 12 pence a minute to collect messages from their own service.

Alternative services generally offer a value-added service, such as transcription or email notification, where the calls are forwarded to a normal national number. T-Mobile told HulloMail that it would zero-rate calls forwarded to the company's service, but admitted that it would be very complicated and not really a priority.

When we asked T-Mobile about this we were told of no such plans - only reminded that collecting voicemail from T-Mobile's service has just been bundled into the Flext tariffs.

Until that change, calls to T-Mobile's own voicemail service were excluded from the any bundles offered by the company, meaning that failing to answer a call would cost the T-Mobile customer money regardless of how the call was handled. HulloMail are particularly miffed at the charges, given that its business model is dependent on creating a voicemail client for Android which remains exclusive to T-Mobile right now.

Meanwhile customers are writing letters of complaint, and setting up petitions to try and get T-Mobile to change its ways - but the company has little incentive to smooth the path to competing services, even if every other operator in the UK is doing so. ®

The Power of One Infographic

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.