Feeds

T-Mobile flips bird to alternative voicemail

Stubbornly stands alone in billing for forwarded calls

Providing a secure and efficient Helpdesk

T-Mobile is still charging punters using alternative voicemail systems, despite the fact that every other UK operator now includes such forwarding in bundled minutes.

Anyone is at liberty to change their voicemail service, through a simple code on the handset, but operators then deduct the forwarded minutes from the customer's bundle - except T-Mobile, which charges 17 pence a minute for forwarding calls to HulloMail or SpinVox, or 12 pence a minute to collect messages from their own service.

Alternative services generally offer a value-added service, such as transcription or email notification, where the calls are forwarded to a normal national number. T-Mobile told HulloMail that it would zero-rate calls forwarded to the company's service, but admitted that it would be very complicated and not really a priority.

When we asked T-Mobile about this we were told of no such plans - only reminded that collecting voicemail from T-Mobile's service has just been bundled into the Flext tariffs.

Until that change, calls to T-Mobile's own voicemail service were excluded from the any bundles offered by the company, meaning that failing to answer a call would cost the T-Mobile customer money regardless of how the call was handled. HulloMail are particularly miffed at the charges, given that its business model is dependent on creating a voicemail client for Android which remains exclusive to T-Mobile right now.

Meanwhile customers are writing letters of complaint, and setting up petitions to try and get T-Mobile to change its ways - but the company has little incentive to smooth the path to competing services, even if every other operator in the UK is doing so. ®

Security for virtualized datacentres

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.