Feeds

T-Mobile flips bird to alternative voicemail

Stubbornly stands alone in billing for forwarded calls

Boost IT visibility and business value

T-Mobile is still charging punters using alternative voicemail systems, despite the fact that every other UK operator now includes such forwarding in bundled minutes.

Anyone is at liberty to change their voicemail service, through a simple code on the handset, but operators then deduct the forwarded minutes from the customer's bundle - except T-Mobile, which charges 17 pence a minute for forwarding calls to HulloMail or SpinVox, or 12 pence a minute to collect messages from their own service.

Alternative services generally offer a value-added service, such as transcription or email notification, where the calls are forwarded to a normal national number. T-Mobile told HulloMail that it would zero-rate calls forwarded to the company's service, but admitted that it would be very complicated and not really a priority.

When we asked T-Mobile about this we were told of no such plans - only reminded that collecting voicemail from T-Mobile's service has just been bundled into the Flext tariffs.

Until that change, calls to T-Mobile's own voicemail service were excluded from the any bundles offered by the company, meaning that failing to answer a call would cost the T-Mobile customer money regardless of how the call was handled. HulloMail are particularly miffed at the charges, given that its business model is dependent on creating a voicemail client for Android which remains exclusive to T-Mobile right now.

Meanwhile customers are writing letters of complaint, and setting up petitions to try and get T-Mobile to change its ways - but the company has little incentive to smooth the path to competing services, even if every other operator in the UK is doing so. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.