Feeds

Public rejects Time Warner metered-bandwidth tests

All-you-can eat protest

Build a business case: developing custom apps

Time Warner Cable is reportedly having trouble finding submissive test subjects for its proposed scheme of charging US customers by the gigabyte for their internet service.

Additional trials for the company's new "consumption based billing" regime were slated to begin in several markets this summer, but public outcry has made the cable giant retreat from some of its attempts to stuff the all-you-can-eat internet genie back in the bottle - for now.

The company originally intended to expand tests of metered billing on April 13 to Rochester, New York, Greensboro, South Carolina, and San Antonio and Austin, Texas. But all has not gone according to plan.

After facing a surge of complaints from customers, Time Warner has decided to delay the rollout in both Texas cities until October. Presumably, a few months will make bandwidth caps easier to swallow.

"What happened as we're continuing to listen was we worked in some of the comments and ideas that got sent to us," Time Warner's South Texas veep of communications told the San Antonio Express News.

Pricing would have started at 1GB per month for $15, and go up to 100GB per month for $75. Each gigabyte over the limit would cost $1, except for the $15/month plan, which charges $2 per GB.

Time Warner and other providers trying to push metered internet on customers argue that internet demand is rising at a rate that could outpace capacity within a few years. The companies say they need to raise money to fix the infrastructure problem, and the fairest approach is to move to a tiered model where customers who use more bandwidth foot the largest bill.

Opponents have claimed firms like Time Warner want tiered pricing to discourage usage of bandwidth-heavy internet video, which could threaten cable TV packages the companies also offer. Time Warner, of course, denies this claim.

Testing the markets in Rochester and Greensboro will apparently continue as planned. Interestingly enough, Rochester's leading DSL provider, Frontier Communications, has already abandoned its plans for metered billing because of - you guessed it - public outrage.

"We have gotten hundreds of calls from Time Warner customers into our call centers," Frontier's local honcho told the Associated Press. "I guess it's been a public relations crisis for Time Warner."

Frontier claims it's grabbing internet market share because of objections to Time Warner's metered pricing plans. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.