Feeds

Microsoft Office for Mac fix falls at first hurdle

If at first you can't install, re-install

  • alert
  • submit to reddit

The essential guide to IT transformation

Updated Microsoft on Tuesday released an Office 2008 for Mac 12.1.7 update. By Wednesday, some fundamental problems with its installing had surfaced.

According to multiple posts on Mac-news site MacInTouch, multiple users are experiencing installation failures.

The update is intended to patch remote code execution vulnerabilities in Microsoft Office 2008 for Mac - and for users who have been able to successfully install the update, we assume it accomplishes its purpose.

Users who have the installation fail on them, however, remain vulnerable.

When we contacted Microsoft about the problems, they pointed us to their generic installation-problem web page, which offers some workarounds. Some of their suggestions are trivial - such as "Quit all Office for Mac applications" - but others require a nothing less than a full re-installation of both Office 2008 for Mac and its series of individual updates from 12.1.1 through 12.1.5. Yes, there's no 12.1.6. Why? Microsoft didn't say.

Two problems are being reported. One simply requests that you first disable the Microsoft AU Daemon - an easy enough process if you're familiar with either Mac OS X's Activity Monitor or are comfortable with the Terminal's command line, but a head-scratcher for the casual user.

The second problem, however, is a show-stopper. Some users have reported that when they reach the Destination Select pane during the installation process, they're greeted with an error message that reads: "You cannot install Office 2008 12.1.7 Update on this volume. A version of the software required to install this update was not found on this volume."

This message indicates a problem that may require a full re-installation. According to several MacInTouch posters, if you've freed-up disk space by deleting one or more of Microsoft Office's many language files using a utility such as Monolingual, the Office Update app doesn't regard your copy of Office 2008 as worthy of being upgraded. You'll need to reinstall it for Office Update to recognize it.

It would be nice if this information were provided by the installer. It would be even nicer if Microsoft's installer were smart enough to know that not everyone needs - or wants - multiple languages as part of their copy of Office. ®

Update

Late Wednesday a Microsoft spokesperson emailed The Reg to say that users suffering from update issues may be Exchange Web Services beta users - and that the EWS ReadMe instructs users not to install over that build.

So, if you happen to be an EWS beta user, you've now been duly warned.

Next gen security for virtualised datacentres

More from The Register

next story
Ice cream headache as black hat hacks sack Dairy Queen
I scream, you scream, we all scream 'DATA BREACH'!
Goog says patch⁵⁰ your Chrome
64-bit browser loads cat vids FIFTEEN PERCENT faster!
KER-CHING! CryptoWall ransomware scam rakes in $1 MEEELLION
Anatomy of the net's most destructive ransomware threat
NIST to sysadmins: clean up your SSH mess
Too many keys, too badly managed
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
Researchers camouflage haxxor traps with fake application traffic
Honeypots sweetened to resemble actual workloads, complete with 'secure' logins
Attack flogged through shiny-clicky social media buttons
66,000 users popped by malicious Flash fudging add-on
New Snowden leak: How NSA shared 850-billion-plus metadata records
'Federated search' spaffed info all over Five Eyes chums
Three quarters of South Korea popped in online gaming raids
Records used to plunder game items, sold off to low lifes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?