Feeds

Microsoft Office for Mac fix falls at first hurdle

If at first you can't install, re-install

  • alert
  • submit to reddit

SANS - Survey on application security programs

Updated Microsoft on Tuesday released an Office 2008 for Mac 12.1.7 update. By Wednesday, some fundamental problems with its installing had surfaced.

According to multiple posts on Mac-news site MacInTouch, multiple users are experiencing installation failures.

The update is intended to patch remote code execution vulnerabilities in Microsoft Office 2008 for Mac - and for users who have been able to successfully install the update, we assume it accomplishes its purpose.

Users who have the installation fail on them, however, remain vulnerable.

When we contacted Microsoft about the problems, they pointed us to their generic installation-problem web page, which offers some workarounds. Some of their suggestions are trivial - such as "Quit all Office for Mac applications" - but others require a nothing less than a full re-installation of both Office 2008 for Mac and its series of individual updates from 12.1.1 through 12.1.5. Yes, there's no 12.1.6. Why? Microsoft didn't say.

Two problems are being reported. One simply requests that you first disable the Microsoft AU Daemon - an easy enough process if you're familiar with either Mac OS X's Activity Monitor or are comfortable with the Terminal's command line, but a head-scratcher for the casual user.

The second problem, however, is a show-stopper. Some users have reported that when they reach the Destination Select pane during the installation process, they're greeted with an error message that reads: "You cannot install Office 2008 12.1.7 Update on this volume. A version of the software required to install this update was not found on this volume."

This message indicates a problem that may require a full re-installation. According to several MacInTouch posters, if you've freed-up disk space by deleting one or more of Microsoft Office's many language files using a utility such as Monolingual, the Office Update app doesn't regard your copy of Office 2008 as worthy of being upgraded. You'll need to reinstall it for Office Update to recognize it.

It would be nice if this information were provided by the installer. It would be even nicer if Microsoft's installer were smart enough to know that not everyone needs - or wants - multiple languages as part of their copy of Office. ®

Update

Late Wednesday a Microsoft spokesperson emailed The Reg to say that users suffering from update issues may be Exchange Web Services beta users - and that the EWS ReadMe instructs users not to install over that build.

So, if you happen to be an EWS beta user, you've now been duly warned.

Combat fraud and increase customer satisfaction

More from The Register

next story
Parent gabfest Mumsnet hit by SSL bug: My heart bleeds, grins hacker
Natter-board tells middle-class Britain to purée its passwords
Obama allows NSA to exploit 0-days: report
If the spooks say they need it, they get it
Web data BLEEDOUT: Users to feel the pain as Heartbleed bug revealed
Vendors and ISPs have work to do updating firmware - if it's possible to fix this
Samsung Galaxy S5 fingerprint scanner hacked in just 4 DAYS
Sammy's newbie cooked slower than iPhone, also costs more to build
Snowden-inspired crypto-email service Lavaboom launches
German service pays tribute to Lavabit
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Call of Duty 'fragged using OpenSSL's Heartbleed exploit'
So it begins ... or maybe not, says one analyst
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.