Feeds

Oops: Microsoft wonk hits Live Messenger red button

Accidental interwebulator tourist

Boost IT visibility and business value

Microsoft has said sorry to users of its Windows Live Messenger service after it sent out a missive yesterday wrongly instructing people to change their email addresses.

“We sincerely apologise, but this was accidentally sent out,” admitted Microsoft. “If you received this notification today, please ignore it. You will be able to continue to use your current email address, and there is no reason to make any changes.”

Redmond coughed to the cock-up following a barrage of complaints from users, who were worried they might have been the victims of an email scam.

Microsoft later clarified it was responsible for the communication mishap sent out to users on 7 April.

“If you have already clicked the link, there is no harm to you. You should have been told that your ‘Windows Live ID can’t be changed at this time’ because there is no need for the change,” said MS.

“These service notifications are only used for urgent issues but unfortunately, somebody made a mistake that caused this message to be sent out. We will definitely be reviewing our process to make sure we avoid such mistakes in the future. Again, we’re very sorry for any confusion that may have been caused.”

Microsoft revamped its unwieldy Windows Live services, which include Hotmail, Spaces and Messenger, in November last year.

At the time the firm was hit by a storm of protest, when many users of Hotmail complained about the free email service's “pathetic” redesign. ®

Boost IT visibility and business value

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft refuses to nip 'Windows 9' unzip lip slip
Look at the shiny Windows 8.1, why can't you people talk about 8.1, sobs an exec somewhere
Munich considers dumping Linux for ... GULP ... Windows!
Give a penguinista a hug, the Outlook's not good for open source's poster child
Intel's Raspberry Pi rival Galileo can now run Windows
Behold the Internet of Things. Wintel Things
Linux Foundation says many Linux admins and engineers are certifiable
Floats exam program to help IT employers lock up talent
Microsoft cries UNINSTALL in the wake of Blue Screens of Death™
Cache crash causes contained choloric calamity
Eat up Martha! Microsoft slings handwriting recog into OneNote on Android
Freehand input on non-Windows kit for the first time
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?