Feeds

BT's great hole of Ilford still causing grief

Olympic-sized problem

Boost IT visibility and business value

BT is still working to fix problems created by a tunnelling machine which crashed through one of its deep level tunnels cutting fibre optic and copper lines early on Saturday afternoon.

The large thrust borer was being operated on behalf of Thames Water - the utility said its machine hit "an uncharted obstruction" later identified as part of BT's network. The depth of the tunnel - either ten metres or 34 metres - meant making repairs was extremely difficult.

Although many people and businesses have had phone and internet access restored, some are still offline, and other services are suffering too.

Mobile network Vodafone sent subscribers this message this morning:

Vodafone have advised us that they are still suffering a reduced service at present in parts of Greater London, Kent and Hertfordshire. This is due to a contractor working on the Olympic site in Stratford cutting through a service tunnel carrying multiple fibre connections for various vendors.

This issue is not confined to Vodafone, other mobile operators and telephony services are also affected.

Vodafone are working with BT to resolve this.

We will provide further updates as soon as we have more information.

BT is working hard to fix the break but warns that some business services, especially those delivered via fibre, may take longer to fix. It is still not offering a completion time.

A BT spokeswoman told us: "We have less than 200 broadband customers still without service and are working to fix that. There are also several mobile phone cell sites affected which we are working on too."

Yesterday Transport for London was facing its third day without central control of traffic lights. ®

Seven Steps to Software Security

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.