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Providing a secure and efficient Helpdesk

This is the first in a series of webcasts featuring interesting (or deadly dull) conversations about industry news and trends. These webcasts are hosted by Dan Olds, the principal analyst for Gabriel Consulting Group, a boutique IT industry analyst firm located in the US. Dan is a reasonably smart guy, has been around the industry for quite a while, and, more importantly, seems to have a viewpoint and attitude that fits in well around here.

These webcasts will come in two flavours: the first is a chat session with an industry expert about some interesting topic or trend. In other webcasts, we will spotlight an IT vendor and give their products and strategies a good looking over. These webcasts will be different from the normal run of the mill vendor infomercial. We’re looking to do a webcast that has a lot more meat (at least 30 per cent more) and asks meaningful questions – the types of questions (hopefully) that you yourself would ask…only we won’t use as many obscenities.

The program below is a “Analyst Roundtable” chat with Jonathan Eunice from technology analyst firm Illuminata.

In this 30-minute webcast, Dan and Jonathan discuss Cloud computing - past, present and future. So give it a listen (and check out the slides too) and let us know what you think in the comments section below or via the feedback button on the media player. This is a first effort and we’re highly interested in your feedback. ®

Security for virtualized datacentres

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Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.