Feeds

Software generated attendance letter about dead pupil

Capita apologise to stunned parents

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Capita is modifying its school management software after a letter about poor attendance was sent to the parents of a girl who had died.

Macclesfield High School in Cheshire, which uses Capita's SIMS (school information management system) software, apologised to the parents of Megan Gillan for the distress the letter caused.

Megan's name had been taken off the school roll when she died and removed from the main school database. However, her details had remained in a different part of the computer system and were used when the school generated a mail merge letter to the parents of all year 11 students.

The letter called up details of each student's attendance for the whole year to date and because Megan had been on roll in September, she was included. Capita have asked the school to convey their apologies to Mr and Mrs Gillan.

The mistake happened as a result of a problem with Sims, which is used in about 80 per cent of schools across the country. The school said that Capita had acknowledged that there is a problem with part of its software and is working to remedy it, because they realised that it could affect other schools.

In a statement to GC News the company said: "SIMS is being modified this week so that schools will no longer be able to produce attendance letters for former pupils to prevent this situation happening again."

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Secure remote control for conventional and virtual desktops

More from The Register

next story
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Do Moan! MONSTER 6-day EMAIL OUTAGE hits Domain Monster
Customers freaked out by frightful service
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.