Feeds

Software generated attendance letter about dead pupil

Capita apologise to stunned parents

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Capita is modifying its school management software after a letter about poor attendance was sent to the parents of a girl who had died.

Macclesfield High School in Cheshire, which uses Capita's SIMS (school information management system) software, apologised to the parents of Megan Gillan for the distress the letter caused.

Megan's name had been taken off the school roll when she died and removed from the main school database. However, her details had remained in a different part of the computer system and were used when the school generated a mail merge letter to the parents of all year 11 students.

The letter called up details of each student's attendance for the whole year to date and because Megan had been on roll in September, she was included. Capita have asked the school to convey their apologies to Mr and Mrs Gillan.

The mistake happened as a result of a problem with Sims, which is used in about 80 per cent of schools across the country. The school said that Capita had acknowledged that there is a problem with part of its software and is working to remedy it, because they realised that it could affect other schools.

In a statement to GC News the company said: "SIMS is being modified this week so that schools will no longer be able to produce attendance letters for former pupils to prevent this situation happening again."

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Security for virtualized datacentres

More from The Register

next story
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
Chrome 38's new HTML tag support makes fatties FIT and SKINNIER
First browser to protect networks' bandwith using official spec
Admins! Never mind POODLE, there're NEW OpenSSL bugs to splat
Four new patches for open-source crypto libraries
Torvalds CONFESSES: 'I'm pretty good at alienating devs'
Admits to 'a metric ****load' of mistakes during work with Linux collaborators
Ploppr: The #VultureTRENDING App of the Now
This organic crowd sourced viro- social fertiliser just got REAL
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.