Feeds

Software generated attendance letter about dead pupil

Capita apologise to stunned parents

  • alert
  • submit to reddit

Top three mobile application threats

Capita is modifying its school management software after a letter about poor attendance was sent to the parents of a girl who had died.

Macclesfield High School in Cheshire, which uses Capita's SIMS (school information management system) software, apologised to the parents of Megan Gillan for the distress the letter caused.

Megan's name had been taken off the school roll when she died and removed from the main school database. However, her details had remained in a different part of the computer system and were used when the school generated a mail merge letter to the parents of all year 11 students.

The letter called up details of each student's attendance for the whole year to date and because Megan had been on roll in September, she was included. Capita have asked the school to convey their apologies to Mr and Mrs Gillan.

The mistake happened as a result of a problem with Sims, which is used in about 80 per cent of schools across the country. The school said that Capita had acknowledged that there is a problem with part of its software and is working to remedy it, because they realised that it could affect other schools.

In a statement to GC News the company said: "SIMS is being modified this week so that schools will no longer be able to produce attendance letters for former pupils to prevent this situation happening again."

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

3 Big data security analytics techniques

More from The Register

next story
OpenBSD founder wants to bin buggy OpenSSL library, launches fork
One Heartbleed vuln was too many for Theo de Raadt
Got Windows 8.1 Update yet? Get ready for YET ANOTHER ONE – rumor
Leaker claims big release due this fall as Microsoft herds us into the CLOUD
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Ubuntu 14.04 LTS: Great changes, but sssh don't mention the...
Why HELLO Amazon! You weren't here last time
Patch iOS, OS X now: PDFs, JPEGs, URLs, web pages can pwn your kit
Plus: iThings and desktops at risk of NEW SSL attack flaw
Next Windows obsolescence panic is 450 days from … NOW!
The clock is ticking louder for Windows Server 2003 R2 users
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
Red Hat to ship RHEL 7 release candidate with a taste of container tech
Grab 'near-final' version of next Enterprise Linux next week
Apple inaugurates free OS X beta program for world+dog
Prerelease software now open to anyone, not just developers – as long as you keep quiet
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.