Feeds

Acer sued for shipping Vista-book with GB of memory

Um, where's my graphics mem?

Build a business case: developing custom apps

Two Middle Americans have sued Acer over its low-cost Aspire notebooks, claiming that the Taiwanese PC giant pre-installed Windows Vista on machines ill-equipped to run Microsoft's latest OS.

With a lawsuit filed Wednesday in San Francisco, California, two residents of Fostoria, Ohio seek damages and relief from the world's third-largest computer maker after purchasing a sub-$600 Aspire notebook that included Windows Vista Premium and a gigabyte of shared system and graphics memory.

In its official "recommended system requirements," Microsoft recommends that an additional 128MB is required to run the Premium incarnation of its latest desktop operating system.

"A notebook pre-installed with Vista Premium requires access to at least 1GB of system RAM plus 128MB of RAM dedicated to the graphics adaptor to run properly," the suit reads. "Acer's Defective Notebooks are inherently defective in that they do not contain enough RAM to properly run Vista Premium...despite being promoted and sold as a bundled product of both a notebook computer and a premium operating system."

Plaintiffs Lora and Clay Wolph purchased their Acer Aspire 4520-5458 notebook at a Wal-Mart in April 2008. Cost: $568.36. Shortly after purchasing, they discovered that "their computer would not run properly and that it experienced numerous 'crashes,' 'freezing,' and was operating very slowly."

Some unnamed "computer professionals" told the Wolphs that extra memory was needed to effectively run Vista Premium, so they complained to Acer. According to their suit - which seeks class action status - a company support rep responded by pointing out that although Microsoft recommended a 1GB requirement, the "minimum requirement" is only 512MB.

Which is true. Microsoft says that the Premium, Business, and Ultimate editions of Vista will run on 512MB systems - with certain OS features disabled. In the beginning, Redmond called these "Vista Capable" machines, and it's facing a separate lawsuit over this potentially misleading moniker.

Eventually, the Wolphs shelled out an extra $157.40 for more memory "so that their notebook would run as marketed, advertised, promoted, warranted, and/or sold by Acer." No word on whether it actually did. But The Reg can confirm than even with an additional 128MB of memory, Windows Vista is nothing more than a dog. ®

Build a business case: developing custom apps

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.