Feeds

PGP email marketing gaffe creates message storm

Aren't you supposed to be experts at this stuff?

Providing a secure and efficient Helpdesk

PGP irritated its security conscious customers on Tuesday by making the schoolboy error of sending out an email marketing message to a list of around 300 recipients without using the bcc field.

As a result of the slip-up, all the recipients of the marketing email (extract below) learned the email addresses of other potential buyers. Potential prospects were further inconvenienced when furious replies to the original sender from some people on the list were sent using the "reply all" option, generating a message storm.

At least some of the recipients of the email had recently downloaded trial versions of PGP's software.

A representative of PGP described the error as a one-off mistake, adding that the firm would like to apologise.

From:

Sent: 24 March 2009 13:57

To:

Subject:Re: PGP 30 Day Evaluation.

Good Afternoon

I work in the PGP Business Development team, working with organisations that have a need to prevent the exposure of intellectual property that can result in financial loss, legal ramifications, and significant brand damage. I understand that you may have an interest in securing sensitive company and/or customer data using PGP encryption solutions.

The PGP evaluation that you may have downloaded from the web does not include PGP Universal version 2.8 - a core component of the PGP Platform, for automated operations, key management, password recovery and enforced security policies across the enterprise. I am more than happy to provide this to you, should this be important.

We've removed the details of the recipients to the email and the sender, who's probably in enough trouble already about his mistake without a public naming and shaming. The mistake he made was trivial, but since PGP specialises in email security, it can hardly complain if people hold it to higher standards than would normally be the case. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
SMASH the Bash bug! Apple and Red Hat scramble for patch batches
'Applying multiple security updates is extremely difficult'
Shellshock: 'Larger scale attack' on its way, warn securo-bods
Not just web servers under threat - though TENS of THOUSANDS have been hit
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
Hackers thrash Bash Shellshock bug: World races to cover hole
Update your gear now to avoid early attacks hitting the web
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Who.is does the Harlem Shake
Blame it on LOLing XSS terroristas
Researchers tell black hats: 'YOU'RE SOOO PREDICTABLE'
Want to register that domain? We're way ahead of you.
Stunned by Shellshock Bash bug? Patch all you can – or be punished
UK data watchdog rolls up its sleeves, polishes truncheon
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.