Feeds

PGP email marketing gaffe creates message storm

Aren't you supposed to be experts at this stuff?

Using blade systems to cut costs and sharpen efficiencies

PGP irritated its security conscious customers on Tuesday by making the schoolboy error of sending out an email marketing message to a list of around 300 recipients without using the bcc field.

As a result of the slip-up, all the recipients of the marketing email (extract below) learned the email addresses of other potential buyers. Potential prospects were further inconvenienced when furious replies to the original sender from some people on the list were sent using the "reply all" option, generating a message storm.

At least some of the recipients of the email had recently downloaded trial versions of PGP's software.

A representative of PGP described the error as a one-off mistake, adding that the firm would like to apologise.

From:

Sent: 24 March 2009 13:57

To:

Subject:Re: PGP 30 Day Evaluation.

Good Afternoon

I work in the PGP Business Development team, working with organisations that have a need to prevent the exposure of intellectual property that can result in financial loss, legal ramifications, and significant brand damage. I understand that you may have an interest in securing sensitive company and/or customer data using PGP encryption solutions.

The PGP evaluation that you may have downloaded from the web does not include PGP Universal version 2.8 - a core component of the PGP Platform, for automated operations, key management, password recovery and enforced security policies across the enterprise. I am more than happy to provide this to you, should this be important.

We've removed the details of the recipients to the email and the sender, who's probably in enough trouble already about his mistake without a public naming and shaming. The mistake he made was trivial, but since PGP specialises in email security, it can hardly complain if people hold it to higher standards than would normally be the case. ®

Boost IT visibility and business value

More from The Register

next story
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
Four fake Google haxbots hit YOUR WEBSITE every day
Goog the perfect ruse to slip into SEO orfice
Putin: Crack Tor for me and I'll make you a MILLIONAIRE
Russian Interior Ministry offers big pile o' roubles for busting pro-privacy browser
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.