Feeds

Voice analysis trial gives wobbly results

Stammer to fall

Intelligent flash storage arrays

Tests of voice risk analysis by the Department for Work and Pensions have produced varied results.

The first wave of trials involved new claimants at Jobcentre Plus, and reviews of claimants at six local authorities, being classified as low or high risk by operators with the help of a voice risk analysis system. A selection of claimants then had a face to face review to establish whether the information they provided was accurate and if it affected their benefits entitlement.

A big difference in the outcomes for low and high risk groups would suggest the technology is effective.

The department has published figures on the proportion of applicants from each trial who in interviews revealed information which affected their benefits. In three local authorities there were big gaps between the proportions for the group operators classified as high risk compared with those classified as low risk. In Birmingham there were changes for five per cent of claimants deemend low risk, and for 40 per cent of those in the high risk group.

This provided evidence that the voice risk analysis technology was helpful, but in other local authorities the difference between the groups was much smaller. In Wealden, those who should have had changes to benefits represented 12 per cent of the supposedly high risk group, barely higher than the 10 per cent of the low risk group. In Lambeth, the figures were 16% for low risk and 21 per cent of the high risk.

Jobcentre Plus also revealed a relatively small gap, with figures of 29 per cent and 37 per cent respectively.

"The department is committed to ensuring that decisions to use or not use the technology are supported by evidence," DWP minister Tony McNulty told Parliament on 11 March 2009, adding that the department is carrying out a second wave of trials over 12 months at 24 local authorities. The results are scheduled to be available in spring 2010.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Internet Security Threat Report 2014

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.