Feeds

Voice analysis trial gives wobbly results

Stammer to fall

Beginner's guide to SSL certificates

Tests of voice risk analysis by the Department for Work and Pensions have produced varied results.

The first wave of trials involved new claimants at Jobcentre Plus, and reviews of claimants at six local authorities, being classified as low or high risk by operators with the help of a voice risk analysis system. A selection of claimants then had a face to face review to establish whether the information they provided was accurate and if it affected their benefits entitlement.

A big difference in the outcomes for low and high risk groups would suggest the technology is effective.

The department has published figures on the proportion of applicants from each trial who in interviews revealed information which affected their benefits. In three local authorities there were big gaps between the proportions for the group operators classified as high risk compared with those classified as low risk. In Birmingham there were changes for five per cent of claimants deemend low risk, and for 40 per cent of those in the high risk group.

This provided evidence that the voice risk analysis technology was helpful, but in other local authorities the difference between the groups was much smaller. In Wealden, those who should have had changes to benefits represented 12 per cent of the supposedly high risk group, barely higher than the 10 per cent of the low risk group. In Lambeth, the figures were 16% for low risk and 21 per cent of the high risk.

Jobcentre Plus also revealed a relatively small gap, with figures of 29 per cent and 37 per cent respectively.

"The department is committed to ensuring that decisions to use or not use the technology are supported by evidence," DWP minister Tony McNulty told Parliament on 11 March 2009, adding that the department is carrying out a second wave of trials over 12 months at 24 local authorities. The results are scheduled to be available in spring 2010.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Protecting against web application threats using SSL

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.