Feeds

HP babysits small biz servers

Zeros in on Europe with 0% financing

Designing a Defense for Mobile Applications

Hewlett-Packard can't afford to have small and medium businesses become deer in the headlights of the economic meltdown. And so, the company is starting to kick out deals and services to make it easier for SMBs to acquire its servers and storage despite the uncertain business climate.

Today, HP rolled out a babysitting service for most of its ProLiant rack and tower servers (the entire line excepting the low-end ProLiant 100 series, which are really aimed at supercomputing and hyperscale data center customers that just want CPU engines on the cheap), its BladeSystem blade chassis and related ProLiant blade servers (including blade storage modules), and its StorageWorks EVA midrange disk arrays.

With the babysitting service - Insight Remote Support, which has been in beta testing inside HP for the past several months - the company is trying to address some pain points that SMB shops have when it comes to dealing with servers and storage and do so in a way that doesn't hit the IT budget. According to Duncan Campbell, vice president of adaptive infrastructure and small and midmarket business at HP, the company polled its own SMB customer base and found out that 90 per cent of them are worried about unplanned downtime for their systems and 83 per cent are struggling with managing their infrastructure.

They don't have the skills or the time to do proactive management on their boxes. And if HP can help them with this, that is one less thing SMB shops have to worry about. It will also improve the reputation of HP as a vendor and its ProLiant and BladeSystem as machinery. One other pain point SMBs have in general - particularly these days - is cash. They are not going to spend extra for services, even if it is for their own good.

And that is why Insight Remote Support is free, according to Campbell, provided that companies have a valid warranty on their gear or CarePack service agreements if they are off warranty. The machines have to be running Microsoft Windows, Red Hat Enterprise Linux, or Novell SUSE Linux or NetWare to run the agent software and thus be managed.

To turn the service on, all customers have to do is go to HP's site and download an agent. Then HP will babysit the box, making sure the iron is working properly and warning customers of impending failures. If customers want, they can even set up the agent to automatically order spare parts when a disk or another component fails and dispatch an HP engineer to install it.

Boost IT visibility and business value

Next page: Babysitting Stats

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.