Feeds

HP babysits small biz servers

Zeros in on Europe with 0% financing

The essential guide to IT transformation

Hewlett-Packard can't afford to have small and medium businesses become deer in the headlights of the economic meltdown. And so, the company is starting to kick out deals and services to make it easier for SMBs to acquire its servers and storage despite the uncertain business climate.

Today, HP rolled out a babysitting service for most of its ProLiant rack and tower servers (the entire line excepting the low-end ProLiant 100 series, which are really aimed at supercomputing and hyperscale data center customers that just want CPU engines on the cheap), its BladeSystem blade chassis and related ProLiant blade servers (including blade storage modules), and its StorageWorks EVA midrange disk arrays.

With the babysitting service - Insight Remote Support, which has been in beta testing inside HP for the past several months - the company is trying to address some pain points that SMB shops have when it comes to dealing with servers and storage and do so in a way that doesn't hit the IT budget. According to Duncan Campbell, vice president of adaptive infrastructure and small and midmarket business at HP, the company polled its own SMB customer base and found out that 90 per cent of them are worried about unplanned downtime for their systems and 83 per cent are struggling with managing their infrastructure.

They don't have the skills or the time to do proactive management on their boxes. And if HP can help them with this, that is one less thing SMB shops have to worry about. It will also improve the reputation of HP as a vendor and its ProLiant and BladeSystem as machinery. One other pain point SMBs have in general - particularly these days - is cash. They are not going to spend extra for services, even if it is for their own good.

And that is why Insight Remote Support is free, according to Campbell, provided that companies have a valid warranty on their gear or CarePack service agreements if they are off warranty. The machines have to be running Microsoft Windows, Red Hat Enterprise Linux, or Novell SUSE Linux or NetWare to run the agent software and thus be managed.

To turn the service on, all customers have to do is go to HP's site and download an agent. Then HP will babysit the box, making sure the iron is working properly and warning customers of impending failures. If customers want, they can even set up the agent to automatically order spare parts when a disk or another component fails and dispatch an HP engineer to install it.

Boost IT visibility and business value

Next page: Babysitting Stats

More from The Register

next story
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Premier League wants to PURGE ALL FOOTIE GIFs from social media
Not paying Murdoch? You're gonna get a right LEGALLING - thanks to automated software
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer quits Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.