Feeds

Ryanair trades blows with 'idiot blogger'

Online booking glitch provokes almighty punch-up

Boost IT visibility and business value

Hats off this fine morning to Ryanair, which last week traded blows with "idiot blogger" Jason Roe and in the process demonstrated exactly how airlines should deal with bothersome self-loading cargo.

The whole thing kicked off when Jason posted details of an apparent glitch which allowed him to get Ryanair tickets for nowt.

Well, this didn't go down too well with one loyal member of the airline's staff, who responded with the following comment: "jason! you’re an idiot and a liar!! fact is! you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!"

Jason duly replied: "Hello Ryanair staffer .. I have not lied, I found a bug in your site that allows a user to see a 0.00 price listed beside a flight. Yes, I have cleared a session, but you have not prevented session jumping! I hope to god a Ryanair management type reads this.

"Crappy CMS such as wordpress .. its a blog? I put my mobile phone number online as im a freelance developer. At least I provide a phone number on my website, no premium lines here."

Cue further Ryanair body blows, including this rather tasty example of good public relations:

Website is not perfect, Life is not perfect…

If you would work in your pathetic life on a such big project in a such busy environment with so little resources, you would know that the most important is to have usual user behavior scenarios working rather than spending time on improbable and harmless things.

We very well know about these anomalies and unless it is not critical we are not going to sacrifice time to this.

If you would be a serious programmer you would know these things and would not post any of this on the web if you would think it can cause us troubles, but you would report to us directly.

Even you did not discover anything major you are still trying to benefit from this.

If I would be you I would think of consequences this can have.

If you would be a serious developer you would work out your About page as well. Or is this really about you? What is that bunch of links there? I could give my review of those websites and it would not be positive probably, but really I don’t know if you actually worked on them or what exactly you did and how big influence you had to make changes there. So keep working on yourself and don’t post bollocks.

Oh dear, oh dear. Finally, Ryanair spokespitbull Stephen McNamara weighed into the fray, and clarified the company's position vis-a-vis bloggers. He said: "Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.

"Lunatic bloggers can have the blog sphere [sic] all to themselves as our people are far too busy driving down the cost of air travel."

Splendid. That'll teach young Jason to keep his deranged ramblings to himself. ®

5 things you didn’t know about cloud backup

More from The Register

next story
Why has the web gone to hell? Market chaos and HUMAN NATURE
Tim Berners-Lee isn't happy, but we should be
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

Best practices for enterprise data
Discussing how technology providers have innovated in order to solve new challenges, creating a new framework for enterprise data.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?