Feeds

Sky network downed in London

Saarf of the river

Combat fraud and increase customer satisfaction

Thousands of Sky and Easynet customers in south London and Surrey were knocked offline this morning by a major network fault.

Connectivity via 14 exchanges was hit by the two hour failure, which was fixed at about 11am, according to a Sky spokesman. "The problem has now been fully resolved and we'd like to apologise to any customers who were inconvenienced," he said.

Customers' access was briefly restored at about 10am, but soon lost again for more engineering work. The Easynet status report said Cisco engineers were assisting with investigations, suggesting a router fault may have been to blame.

Sky's spokesman said there was a hardware failure, but was unable to confirm a routing problem.

Sky bought the well-regarded Easynet LLU network in 2005 ahead of a big push into broadband. It now has almost two million home subscribers, as well as business customers served by the Easynet and UK Online brands.

One Reg reader wrote: "This is absolutely killing our sales office in London. We currently have an entire sales team crowded round a laptop fighting over access to a Vodafone dongle!" ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Microsoft builds teleporter weapon to send VMware into Azure
Updated Virtual Machine Converter now converts Linux VMs too
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.