Feeds

Nokia comes clean as Ovi bombs

Both Ovi users seriously inconvenienced

The essential guide to IT transformation

Nokia's Contacts for Ovi - the Finnish manufacturer's answer to MobileMe - was down for most of yesterday and has lost all amendments made since January 23 when the last backup was taken.

Unlike its Cupertino-based competition, Nokia has come completely clean about the problems, explaining in detail that a cooler broke down causing the Chat server to crash, taking the main database with it. The company really is very sorry, in the words of the "Contacts for Ovi" product manager:

Words can’t explain how incredibly sorry we are for the inconvenience. We’re sorry for the lost contacts in your phonebooks. We’re sorry that the profile pictures you love, and we love too are gone. Nothing can make this right, we know, but we’re hoping that you can forgive us and give another chance to give you good service.

Which is in stark contrast to how Apple responded when MobileMe suffered its various and multitudinous teething problems. Of course, Contacts for Ovi isn't the same scale of operation as MobileMe, though Nokia has aspirations in that direction and is still offering the service for free in an attempt to gain some market share while trying to work out how to make money from synchronisation.

Cloud synchronisation is ramping up to be the next big thing: Microsoft will be launching its (free) service next week, and the open-source Funambol snuck out a new version this week with support for a quoted 1.5 billion handsets, for anyone else wanting to set up their own synchronisation service.

So situations like this are something Nokia could do without, though given the scale of the problem it's probably a good thing Contacts for Ovi doesn't have too many users - Nokia should have the chance to increase stability before paying customers start arriving. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.