Feeds

Nokia comes clean as Ovi bombs

Both Ovi users seriously inconvenienced

The Power of One Infographic

Nokia's Contacts for Ovi - the Finnish manufacturer's answer to MobileMe - was down for most of yesterday and has lost all amendments made since January 23 when the last backup was taken.

Unlike its Cupertino-based competition, Nokia has come completely clean about the problems, explaining in detail that a cooler broke down causing the Chat server to crash, taking the main database with it. The company really is very sorry, in the words of the "Contacts for Ovi" product manager:

Words can’t explain how incredibly sorry we are for the inconvenience. We’re sorry for the lost contacts in your phonebooks. We’re sorry that the profile pictures you love, and we love too are gone. Nothing can make this right, we know, but we’re hoping that you can forgive us and give another chance to give you good service.

Which is in stark contrast to how Apple responded when MobileMe suffered its various and multitudinous teething problems. Of course, Contacts for Ovi isn't the same scale of operation as MobileMe, though Nokia has aspirations in that direction and is still offering the service for free in an attempt to gain some market share while trying to work out how to make money from synchronisation.

Cloud synchronisation is ramping up to be the next big thing: Microsoft will be launching its (free) service next week, and the open-source Funambol snuck out a new version this week with support for a quoted 1.5 billion handsets, for anyone else wanting to set up their own synchronisation service.

So situations like this are something Nokia could do without, though given the scale of the problem it's probably a good thing Contacts for Ovi doesn't have too many users - Nokia should have the chance to increase stability before paying customers start arriving. ®

The Essential Guide to IT Transformation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.