Feeds

Parcelforce website cold-shoulders Linux lovers

Fanboys advised to pick up phone

Secure remote control for conventional and virtual desktops

Blighty's national parcel service has no online facility for Linux fans because its website only supports some Microsoft Windows operating systems and Apple's Mac OS X.

Many have complained that Royal Mail's Parcelforce.com site freezes out anyone using a Linux distro. One reader told us: "When you try and ship a parcel [on Parcelforce's website] it checks the browser user agent and refuses to proceed if you are running Linux."

We asked the firm whether it was aware of the issue and whether it was working to resolve the problem so that openistas could also order parcels online.

It gave us this bullet-dodging statement: "Parcelforce Worldwide advises customers on its website of the browsers and operating systems it accommodates, including Windows and Internet Explorer. However, customers can also ring our contact centre on 08708 501150 and they will be happy to book a collection."

El Reg asked a company spokesman to clarify exactly what this meant for Linux users after we pointed out that some customers would be unsatisfied with Parcelforce's advice that they should use the telephone instead.

He agreed that not everyone would be satisfied with the statement, before saying: "I'm sorry, but that is our response."

The spokesman added that the website supports 90 per cent of operating systems and internet browser users. He also pointed us to the firm's out-of-date FAQ webpage that details the OSes and browsers its collections systems do support.

It currently lists Mac OS X, Windows 2000 and Windows XP operating systems, Mozilla Firefox 1.0 (or later) and Internet Explorer 6.0 (or later) browsers. But there is no mention of Windows Vista support.

We asked Parcelforce to confirm that its FAQ page has simply been gathering dust and that the website does indeed support Vista, but it has not come back to us at time of writing. ®

Choosing a cloud hosting partner with confidence

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.