Feeds

Parcelforce website cold-shoulders Linux lovers

Fanboys advised to pick up phone

Secure remote control for conventional and virtual desktops

Blighty's national parcel service has no online facility for Linux fans because its website only supports some Microsoft Windows operating systems and Apple's Mac OS X.

Many have complained that Royal Mail's Parcelforce.com site freezes out anyone using a Linux distro. One reader told us: "When you try and ship a parcel [on Parcelforce's website] it checks the browser user agent and refuses to proceed if you are running Linux."

We asked the firm whether it was aware of the issue and whether it was working to resolve the problem so that openistas could also order parcels online.

It gave us this bullet-dodging statement: "Parcelforce Worldwide advises customers on its website of the browsers and operating systems it accommodates, including Windows and Internet Explorer. However, customers can also ring our contact centre on 08708 501150 and they will be happy to book a collection."

El Reg asked a company spokesman to clarify exactly what this meant for Linux users after we pointed out that some customers would be unsatisfied with Parcelforce's advice that they should use the telephone instead.

He agreed that not everyone would be satisfied with the statement, before saying: "I'm sorry, but that is our response."

The spokesman added that the website supports 90 per cent of operating systems and internet browser users. He also pointed us to the firm's out-of-date FAQ webpage that details the OSes and browsers its collections systems do support.

It currently lists Mac OS X, Windows 2000 and Windows XP operating systems, Mozilla Firefox 1.0 (or later) and Internet Explorer 6.0 (or later) browsers. But there is no mention of Windows Vista support.

We asked Parcelforce to confirm that its FAQ page has simply been gathering dust and that the website does indeed support Vista, but it has not come back to us at time of writing. ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
Lawyers mobilise angry mob against Apple over alleged 2011 Macbook Pro crapness
We suffered 'random bouts of graphical distortion' - fanbois
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
US court SHUTS DOWN 'scammers posing as Microsoft, Facebook support staff'
Netizens allegedly duped into paying for bogus tech advice
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
Verizon bankrolls tech news site, bans tech's biggest stories
No agenda here. Just don't ever mention Net neutrality or spying, ok?
Inside the EYE of the TORnado: From Navy spooks to Silk Road
It's hard enough to peel the onion, are you hard enough to eat the core?
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
How to simplify SSL certificate management
Simple steps to take control of SSL certificates across the enterprise, and recommendations centralizing certificate management throughout their lifecycle.