Feeds

Parcelforce website cold-shoulders Linux lovers

Fanboys advised to pick up phone

The Power of One Infographic

Blighty's national parcel service has no online facility for Linux fans because its website only supports some Microsoft Windows operating systems and Apple's Mac OS X.

Many have complained that Royal Mail's Parcelforce.com site freezes out anyone using a Linux distro. One reader told us: "When you try and ship a parcel [on Parcelforce's website] it checks the browser user agent and refuses to proceed if you are running Linux."

We asked the firm whether it was aware of the issue and whether it was working to resolve the problem so that openistas could also order parcels online.

It gave us this bullet-dodging statement: "Parcelforce Worldwide advises customers on its website of the browsers and operating systems it accommodates, including Windows and Internet Explorer. However, customers can also ring our contact centre on 08708 501150 and they will be happy to book a collection."

El Reg asked a company spokesman to clarify exactly what this meant for Linux users after we pointed out that some customers would be unsatisfied with Parcelforce's advice that they should use the telephone instead.

He agreed that not everyone would be satisfied with the statement, before saying: "I'm sorry, but that is our response."

The spokesman added that the website supports 90 per cent of operating systems and internet browser users. He also pointed us to the firm's out-of-date FAQ webpage that details the OSes and browsers its collections systems do support.

It currently lists Mac OS X, Windows 2000 and Windows XP operating systems, Mozilla Firefox 1.0 (or later) and Internet Explorer 6.0 (or later) browsers. But there is no mention of Windows Vista support.

We asked Parcelforce to confirm that its FAQ page has simply been gathering dust and that the website does indeed support Vista, but it has not come back to us at time of writing. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.