Feeds

Parcelforce website cold-shoulders Linux lovers

Fanboys advised to pick up phone

Bridging the IT gap between rising business demands and ageing tools

Blighty's national parcel service has no online facility for Linux fans because its website only supports some Microsoft Windows operating systems and Apple's Mac OS X.

Many have complained that Royal Mail's Parcelforce.com site freezes out anyone using a Linux distro. One reader told us: "When you try and ship a parcel [on Parcelforce's website] it checks the browser user agent and refuses to proceed if you are running Linux."

We asked the firm whether it was aware of the issue and whether it was working to resolve the problem so that openistas could also order parcels online.

It gave us this bullet-dodging statement: "Parcelforce Worldwide advises customers on its website of the browsers and operating systems it accommodates, including Windows and Internet Explorer. However, customers can also ring our contact centre on 08708 501150 and they will be happy to book a collection."

El Reg asked a company spokesman to clarify exactly what this meant for Linux users after we pointed out that some customers would be unsatisfied with Parcelforce's advice that they should use the telephone instead.

He agreed that not everyone would be satisfied with the statement, before saying: "I'm sorry, but that is our response."

The spokesman added that the website supports 90 per cent of operating systems and internet browser users. He also pointed us to the firm's out-of-date FAQ webpage that details the OSes and browsers its collections systems do support.

It currently lists Mac OS X, Windows 2000 and Windows XP operating systems, Mozilla Firefox 1.0 (or later) and Internet Explorer 6.0 (or later) browsers. But there is no mention of Windows Vista support.

We asked Parcelforce to confirm that its FAQ page has simply been gathering dust and that the website does indeed support Vista, but it has not come back to us at time of writing. ®

Seven Steps to Software Security

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.