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Xbox 360's NXE patch births RRoD complaints

Microsoft keeping quiet

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The New Xbox Experience (NXE) patch - released earlier this week to fix an HDMI audio issue caused by downloading the NXE interface itself – appears to have brought the dreaded Red Ring of Death (RRoD) to rather a lot of consoles.

Microsoft’s own Xbox 360 Forum has been inundated with complaints from gamers that the patch – which was supposed to restore audio to gamers using the console over an HDMI connection – had frozen their machines instead.

One gamer by the name of Tenious Tza said: “After downloading the update - RROD.” User CrzyPnoy9 described the HDMI patch as “bulls**it” because his brother’s console now suffers from the RRoD.

Gamer DaddyFatSacks70 claimed that the update caused his console to display an E74 error message, but that when he called the Xbox support telephone line he was told he’d be charged £100 ($146/€114) to fix it.

Presumably DaddyFat refused to pay the charge, because he said: “Guess it's time to dust off the old PS3”. Could problems like these be causing some Xbox 360 owners to turn their attentions to Sony’s rival console? We contacted Microsoft in the hope of some official comment or acknowledgement of the latest patch’s alleged problems.

Sadly, it seems the firm didn’t want to respond to its customers. All it would tell Register Hardware was that it has a “detailed and comprehensive test and acceptance plan” for software updates.

We pushed for more specific answers, but were told: “The nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1700 different components and 500 million transistors.”

Thanks. Microsoft, very helpful... ®

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