Feeds

BT puts the 'free' back into 'freephone'

Free calls to 0800 numbers, even from mobiles

Remote control for virtualized desktops

BT Mobile customers are to get free calls to 0800 numbers, just like fixed-line users, but in stark contrast to other operators' customers who are paying up to 25 pence a minute.

From this morning there is no charge for BT Mobile customers calling freephone numbers, so they can spend hours calling support to find out what happened to BT Fusion and trying to get a bill out of the telco after more than a year of use, without getting charged an arm and a leg for the privilege.

In the UK we pay for all phone calls one way or another (yes, even local ones), so many companies have freephone numbers beginning with 0800 that require the call receiver to pay for it. But when such a call comes from a mobile the recipient is unwilling to pay the higher rate, so the caller is usually charged - after being warned with a recorded announcement. It seems unlikely that all the operators of 0800 numbers have agreed to pay for the calls so BT are likely taking a hit on each one, albeit a small one given the low cost of calling these days.

According to moneysupermarket.com almost half of the UK population (41 per cent) have called an 0800 number from a mobile and the vast majority (69 per cent) have no idea how much it costs, so dropping the charge will be popular with users.

BT's mobile operation, a mobile virtual network operator (MVNO) piggybacked on Vodafone's infrastructure, was launched in concert with a VoIP capability dubbed "Fusion". The Fusion product was recently dropped entirely, and while the company has been involved in talks with T-Mobile and 3 lately, we are now hearing that these meetings are about a wireless broadband offering rather than mobile telephony. ®

Remote control for virtualized desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.