Lloyds sorry for phone problems
Phone banking snowed under
Lloyds has apologised to customers unable to use its telephone banking system yesterday.
We received emails from Lloyds customers unable to access phone banking services from 11am yesterday [Sunday].
A spokeswoman for Lloyds TSB said:
“Some technical problems we experienced yesterday meant that, for a period of time, we were not able to take calls through telephone banking. The problem is now resolved, but we apologise for any inconvenience customers may have experienced yesterday.
"Our branches and internet banking services were not affected.” ®
Move along...nothing to see here
Is this story really newsworthy?
Must have been a slow day......
more likely to be BT
as someone who works in a bank's IT department, incidentally not lloyds TSB, internal software tends to be remarkably resilient. The majority of outages are due to BT line failures or hardware failures where the redundancy doesn't kick in for some reason. The majority of failures we get are external communications lines going down, where we have to deal with a third party to get the service back up and running again, rather than fixing it ourselves.
The only exception* to this are releases, ie updated software, if, somehow, it goes horrifically wrong after all the pre-release tests, it might take out a system for an hour or so on a Sunday morning**, but more than that and the update will be pulled and rolled back.
*obviously i'm excluding web based systems from this, as web developers are so universally shoddy their stuff goes wrong all the time!
**only a few branches are open, so not a massive problem
i found out the hard way !
called was answered by a person ....
Immediatley knew something was wrong
they probably charged every customer £35 for every failed phone call they tried to make to them.
Hmm L-TSb having problems?
I wonder why there are not already queues at branches withdrawing life savings?.
Oh I forgot - the UK gets an inch of snow all everything stops - including the banks!
How can they blame IT for the computer problems as IT seems to run from india?
Oh I forgot - the indian outsource-gate panic has only just started :-)