Lloyds sorry for phone problems • The Register

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Lloyds sorry for phone problems

Phone banking snowed under

By John Oates • Get more from this author

Posted in IT Director, 2nd February 2009 15:52 GMT

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Lloyds has apologised to customers unable to use its telephone banking system yesterday.

We received emails from Lloyds customers unable to access phone banking services from 11am yesterday [Sunday].

A spokeswoman for Lloyds TSB said:

“Some technical problems we experienced yesterday meant that, for a period of time, we were not able to take calls through telephone banking. The problem is now resolved, but we apologise for any inconvenience customers may have experienced yesterday.

"Our branches and internet banking services were not affected.” ®

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