Feeds

Humyo cloud disappears from afternoon sky

Hi ho! Hi ho! It's off to no work we go

The essential guide to IT transformation

Europe's largest online storage provider, Humyo, has been offline all afternoon due to a multi-terabyte database rebuild.

Humyo is an online, "store-your-data-in-the-cloud" service that was started up by Dan Conlon in January 2007. It has more than 300,000 customers using its facilities.

Conlon funded it himself using money he made when sold his hosting company, DonHost, to Pipex in a £5.9m deal in September 2004. Conlon then spent two years as MD of Pipex Hosting before leaving to start something up again. A few days ago the company announced a $1.15m investment from other investors to fund expansion from its current operations in the UK and Germany.

Users see Humyo as just another drive to which they can drag and drop files. Unfortunately, when it isn't there, neither is their data. Although Humyo encrypts user data and keeps it in a data centre in a former bullion vault that's all very well, the vital thing is that the bloody data centre is available, 24 by 7, all the time, every second of every day, just like a local hard drive. When it isn't, then the whole cloud storage proposition goes tits up in a major way.

Dan Conlon said the outage was due to "An incorrect set of database queries input as part of a software release. A table in the database was dropped and it replicated through the database server. We had to restore from last night's backup."

The good news is that the backup is present and correct and no user will lose any data. The bad news is that, at 5.30pm, it will take another 60 to 120 minutes to complete because the restore software has to roll the log file forward and there are multiple terabytes of data involved in the SQL database.

Conlon said: "It's unfortunate and we regret the inconvenience to our customers. This is the first outage since the company was formed and we very much regret this."

A possible fix might be to have a third database server running a few minutes behind the others and this could be used to restore from if a similar problem happened in the future, radically reducing the restoration time needed.

A user said of the outage: "It's certainly annoying me as a paid subscriber, half of my work data is on there." Accesses to the Humyo website get this response: "We are currently running a system maintenance check, please check back shortly. We apologise for any inconvenience this may cause."

Ho ho, ho ho, Humyo no go, ho hum, ho hum, it's time to twiddle my thumb. ®

Boost IT visibility and business value

More from The Register

next story
Pay to play: The hidden cost of software defined everything
Enter credit card details if you want that system you bought to actually be useful
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
HP busts out new ProLiant Gen9 servers
Think those are cool? Wait till you get a load of our racks
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
VMware's high-wire balancing act: EVO might drag us ALL down
Get it right, EMC, or there'll be STORAGE CIVIL WAR. Mark my words
Forrester says it's time to give up on physical storage arrays
The physical/virtual storage tipping point may just have arrived
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.