Feeds

iPhone SMS error bug won't go away

Apple still not getting the message?

Secure remote control for conventional and virtual desktops

Updated Some users of Apple's iPhone are still reporting problems sending SMS messages with no fix in sight, despite both Apple and O2 being aware of the issue for more than a month.

The problem comes with the upgrade to software version 2.2. Some users have reported it surfacing well after installing the upgrade, but once it manifests there seems no way to fix the error that pops up every time an SMS message is sent, despite reboots, resets and reconfigurations.

Given the lack of official support, sufferers have congregated on the Apple and O2 forums to swap ideas, with some reporting that a fix can be obtained by swapping SIMs, though not in every instance. Those contacting Apple are being told that a fix is in the works, while those speaking to O2 are just being told that this explains the problems they've been having with Visual Voicemail too.

We contacted both O2 and Apple, but neither company was interested in commenting on the problem.

SMS is, of course, less popular in the USA, so it's possible that a lack of focus on the functionality let a bug of this kind emerge - it's hard to imagine a Nokia handset failing to send SMS messages when so many European customers consider messaging more important than voice.

But this bug isn't affecting the majority of iPhone users, who are happily texting each other without any problems, and with a small sample size it becomes difficult to track down the exact circumstances that cause the bug to manifest - a necessary step towards fixing the problem.

What is harder to forgive is the lack of information from the companies involved, both to the afflicted users and the media covering the problem. It seems that Apple is just assuming that the minority of users afflicted will wait for a fix, or just disappear, while the problem gets no official recognition at all. ®

Update: it seems that while we were waiting for a response from Apple they went ahead and issued a fix: we've confirmed that firmware version 2.2.1 removes this particular bug, and while we'd love to claim that it was issued in response to our inquiry yesterday it seems that Apple do deserve credit for fixing this one - eventually.

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?