Feeds

iPhone SMS error bug won't go away

Apple still not getting the message?

High performance access to file storage

Updated Some users of Apple's iPhone are still reporting problems sending SMS messages with no fix in sight, despite both Apple and O2 being aware of the issue for more than a month.

The problem comes with the upgrade to software version 2.2. Some users have reported it surfacing well after installing the upgrade, but once it manifests there seems no way to fix the error that pops up every time an SMS message is sent, despite reboots, resets and reconfigurations.

Given the lack of official support, sufferers have congregated on the Apple and O2 forums to swap ideas, with some reporting that a fix can be obtained by swapping SIMs, though not in every instance. Those contacting Apple are being told that a fix is in the works, while those speaking to O2 are just being told that this explains the problems they've been having with Visual Voicemail too.

We contacted both O2 and Apple, but neither company was interested in commenting on the problem.

SMS is, of course, less popular in the USA, so it's possible that a lack of focus on the functionality let a bug of this kind emerge - it's hard to imagine a Nokia handset failing to send SMS messages when so many European customers consider messaging more important than voice.

But this bug isn't affecting the majority of iPhone users, who are happily texting each other without any problems, and with a small sample size it becomes difficult to track down the exact circumstances that cause the bug to manifest - a necessary step towards fixing the problem.

What is harder to forgive is the lack of information from the companies involved, both to the afflicted users and the media covering the problem. It seems that Apple is just assuming that the minority of users afflicted will wait for a fix, or just disappear, while the problem gets no official recognition at all. ®

Update: it seems that while we were waiting for a response from Apple they went ahead and issued a fix: we've confirmed that firmware version 2.2.1 removes this particular bug, and while we'd love to claim that it was issued in response to our inquiry yesterday it seems that Apple do deserve credit for fixing this one - eventually.

High performance access to file storage

More from The Register

next story
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Video games make you NASTY AND VIOLENT
Especially if you are bad at them and keep losing
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Nvidia gamers hit trifecta with driver, optimizer, and mobile upgrades
Li'l Shield moves up to Android 4.4.2 KitKat, GameStream comes to notebooks
Gimme a high S5: Samsung Galaxy S5 puts substance over style
Biometrics and kid-friendly mode in back-to-basics blockbuster
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
NORKS' own smartmobe pegged as Chinese landfill Android
Fake kit in the hermit kingdom? That's just Kim Jong-un-believable!
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.