Feeds

iPhone SMS error bug won't go away

Apple still not getting the message?

The essential guide to IT transformation

Updated Some users of Apple's iPhone are still reporting problems sending SMS messages with no fix in sight, despite both Apple and O2 being aware of the issue for more than a month.

The problem comes with the upgrade to software version 2.2. Some users have reported it surfacing well after installing the upgrade, but once it manifests there seems no way to fix the error that pops up every time an SMS message is sent, despite reboots, resets and reconfigurations.

Given the lack of official support, sufferers have congregated on the Apple and O2 forums to swap ideas, with some reporting that a fix can be obtained by swapping SIMs, though not in every instance. Those contacting Apple are being told that a fix is in the works, while those speaking to O2 are just being told that this explains the problems they've been having with Visual Voicemail too.

We contacted both O2 and Apple, but neither company was interested in commenting on the problem.

SMS is, of course, less popular in the USA, so it's possible that a lack of focus on the functionality let a bug of this kind emerge - it's hard to imagine a Nokia handset failing to send SMS messages when so many European customers consider messaging more important than voice.

But this bug isn't affecting the majority of iPhone users, who are happily texting each other without any problems, and with a small sample size it becomes difficult to track down the exact circumstances that cause the bug to manifest - a necessary step towards fixing the problem.

What is harder to forgive is the lack of information from the companies involved, both to the afflicted users and the media covering the problem. It seems that Apple is just assuming that the minority of users afflicted will wait for a fix, or just disappear, while the problem gets no official recognition at all. ®

Update: it seems that while we were waiting for a response from Apple they went ahead and issued a fix: we've confirmed that firmware version 2.2.1 removes this particular bug, and while we'd love to claim that it was issued in response to our inquiry yesterday it seems that Apple do deserve credit for fixing this one - eventually.

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
Raspberry Pi B+: PHWOAR, get a load of those pins
More USB ports than your laptop? You'd better believe it...
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
Super Cali signs a kill-switch, campaigners say it's atrocious
Remote-death button bad news for crooks, protesters – and great news for hackers?
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?