Feeds

iPhone SMS error bug won't go away

Apple still not getting the message?

Intelligent flash storage arrays

Updated Some users of Apple's iPhone are still reporting problems sending SMS messages with no fix in sight, despite both Apple and O2 being aware of the issue for more than a month.

The problem comes with the upgrade to software version 2.2. Some users have reported it surfacing well after installing the upgrade, but once it manifests there seems no way to fix the error that pops up every time an SMS message is sent, despite reboots, resets and reconfigurations.

Given the lack of official support, sufferers have congregated on the Apple and O2 forums to swap ideas, with some reporting that a fix can be obtained by swapping SIMs, though not in every instance. Those contacting Apple are being told that a fix is in the works, while those speaking to O2 are just being told that this explains the problems they've been having with Visual Voicemail too.

We contacted both O2 and Apple, but neither company was interested in commenting on the problem.

SMS is, of course, less popular in the USA, so it's possible that a lack of focus on the functionality let a bug of this kind emerge - it's hard to imagine a Nokia handset failing to send SMS messages when so many European customers consider messaging more important than voice.

But this bug isn't affecting the majority of iPhone users, who are happily texting each other without any problems, and with a small sample size it becomes difficult to track down the exact circumstances that cause the bug to manifest - a necessary step towards fixing the problem.

What is harder to forgive is the lack of information from the companies involved, both to the afflicted users and the media covering the problem. It seems that Apple is just assuming that the minority of users afflicted will wait for a fix, or just disappear, while the problem gets no official recognition at all. ®

Update: it seems that while we were waiting for a response from Apple they went ahead and issued a fix: we've confirmed that firmware version 2.2.1 removes this particular bug, and while we'd love to claim that it was issued in response to our inquiry yesterday it seems that Apple do deserve credit for fixing this one - eventually.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Hi-torque tank engines: EXTREME car hacking with The Register
Bentley found in a hedge gets WW2 lump insertion
What's MISSING on Amazon Fire Phone... and why it WON'T set the world alight
You fought hard and you saved and earned. But all of it's going to burn...
Trousers down for six of the best affordable Androids
Stylish Googlephones for not-so-deep pockets
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.