Feeds

CPW aims to keep recession victims connected

TalkTalk offers Emergency Plan

Secure remote control for conventional and virtual desktops

TalkTalk subscribers won't be cut off if they are unable to pay their bill for up to six months during the recession, provided they can pay line rental, boss Charles Dunstone pledged today.

From January 30, the struggling TalkTalk customers who call customer services will be considered on a case-by-case basis to switch to the "Emergency Plan".

If approved their monthly call and internet charges will be dropped to zero and their broadband line will be throttled to 512Kbit/s with a 1GB monthly download limit. UK weekend calls will be free, as will calls to other TalkTalk customers at any time. Premium, international and mobile calls will be barred.

The TalkTalk line rental charge of £10.50 will still apply.

Customers will automatically be switched back to their normal package once they have been on the Emergency Plan for six months. TalkTalk said the move was intended to help those laid off in the recession to "sort out their finances".

Dunstone said: "We want to help our customers as much as we can as we know many face financial difficulties this year. If they are worried about their household finances or their ability to pay for whatever reason, we encourage them to call us."

Ofcom said it welcomed the Emergency Plan in light of the economic environment.

Carphone Warehouse co-founder Dunstone has apparently been worrying about his own financial predicament recently. In an company-wide email earlier this month he issued staff with a dire warning that "everything I read and observe fills me with dread for the state of the whole global economy". He emphasised the importance of subscriber numbers, declaring "every pound is a prisoner". ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
BEST EVER broadband? Oh no you DIDN'T, Sky – ad watchdog
Rival BT moaned that claim was misleading
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.