Feeds

Tiscali pulls plug on 186K

Sparks broadband customer scramble

High performance access to file storage

Tiscali has cut off wholesale broadband service to 186K customers.

The two firms are in the middle of legal fight which, 186K claims, means it cannot comment further on the matter. But it reassured subscribers that it is still in business and that most of its bandwidth comes from BT Wholesale and their service should be unchanged.

186K said Tiscali's plug-pulling "only affects a small percentage of the end users of our service, we sincerely apologise for the inconvenience it has caused".

The company is promising customers free migration over the next few days if subscribers fill in a form - available here. Of course you might find it difficult to fill in the online form if you've been disconnected - temporary user names are also available.

Leeds-based 186K provides various internet services, and has earned itself a colourful reputation by gobbling up other small ISPs in recent years.

Tiscali said: "The Wholesale Broadband Agreement with 186k has terminated. In consultation with Ofcom, Tiscali is providing continuity of service in the form of temporary access to all users that are on the Tiscali Network.

"We have provided MAC codes in bulk to 186k to enable it to move its reseller bases and we have also put in place a process to provide MAC codes to all direct customers. This process is in line with other wholesale providers within our industry."

ISPReview, which alerted us to the story, reports several customers struggling to get migration codes from Tiscali and others having a hard time getting hold of 186K - it took us ten minutes to get through to their support line, but our call was answered. ®

High performance access to file storage

More from The Register

next story
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.