Feeds

Seagate isolates 'potential' Barracuda flaw

Offers free firmware upgrade, data recovery

Build a business case: developing custom apps

After reports that its 1TB Barracuda drives are failing at an unusually high rate, Seagate says it has isolated a "potential firmware issue" that would seem to be the cause of this worldwide plague.

The company will provide a free firmware upgrade for those affected by the problem, and if you've lost data thanks to this firmware issue, it will provide free data recover services as well.

In a statement, Seagate says the firmware problem affects "some" Barracuda 7200.11 hard drives and "related drive families based on this product platform." And it explains that "In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on."

You can determine whether your product is affected by visiting the Seagate support site here.

Support is available through Seagate’s call center, which can be reached by dialing: 1-800-SEAGATE (1-800-732-4283).

Seagate also says that customers can expedite assistance by sending an email (discsupport@seagate.com). The company asks that you include your drive's model number, serial number, and current firmware revision.

The company does not believe that the firmware problem will cause data loss. But data has been lost, it promises to help find it. "There is no data loss associated with this issue, and the data still resides on the drive," Seagate's statement reads. "But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

You'll find a list of international telephone numbers for Seagate Support and alternative methods of contact here.

Seagate emphasised that there is no safety issue with these products. ®

Build a business case: developing custom apps

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.