Feeds

Seagate isolates 'potential' Barracuda flaw

Offers free firmware upgrade, data recovery

Intelligent flash storage arrays

After reports that its 1TB Barracuda drives are failing at an unusually high rate, Seagate says it has isolated a "potential firmware issue" that would seem to be the cause of this worldwide plague.

The company will provide a free firmware upgrade for those affected by the problem, and if you've lost data thanks to this firmware issue, it will provide free data recover services as well.

In a statement, Seagate says the firmware problem affects "some" Barracuda 7200.11 hard drives and "related drive families based on this product platform." And it explains that "In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on."

You can determine whether your product is affected by visiting the Seagate support site here.

Support is available through Seagate’s call center, which can be reached by dialing: 1-800-SEAGATE (1-800-732-4283).

Seagate also says that customers can expedite assistance by sending an email (discsupport@seagate.com). The company asks that you include your drive's model number, serial number, and current firmware revision.

The company does not believe that the firmware problem will cause data loss. But data has been lost, it promises to help find it. "There is no data loss associated with this issue, and the data still resides on the drive," Seagate's statement reads. "But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

You'll find a list of international telephone numbers for Seagate Support and alternative methods of contact here.

Seagate emphasised that there is no safety issue with these products. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
Here's your chance to buy an ancient, working APPLE ONE
Warning: Likely to cost a lot even for a Mac
Xiaomi boss snaps back at Jony Ive's iPhone rival 'theft' swipe
I'll have a handset delivered. Judge us after you try us...
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.