Feeds

No military mobile bill-waiver from O2 and Virgin

Serving overseas? Sorry

The essential guide to IT transformation

If you're planning to take part in any of the various wars in which the UK is embroiled, you might like to make sure your mobile phone contract isn't with O2 or Virgin - they alone amongst UK operators don't offer serving military contract suspensions by default.

Both O2 and Virgin told us they are prepared to listen to individuals who find themselves posted overseas, and Virgin reckons it is working on a standard policy, but neither will commit to suspending service of commitments to defending the free world prevent them making use of their mobile phone - unlike every other UK operator we've spoken to.

T-Mobile comes out as the soldier's friend, offering to suspend contracts indefinitely on production of proof of employment. 3 introduced a new policy in November last year offering suspension of up to 12 months with the option to cancel the contract (and return the handset) for longer postings, and Orange will suspend the contract of anyone serving abroad for six months.

Vodafone isn't quite so accommodating, but if informed prior to the posting it will credit the amount paid while the customer was away, on their return.

In a statement that took several days to obtain, O2 told us that "As a principle, we don’t allow customers to suspend or defer their mobile phone contract", and that "members of the Armed Forces wishing to discuss their O2 contract are advised to contact O2 customer services, and a customer services representative will be able to advise them on their options".

It's just possible that someone receiving a posting to Afghanistan, Iraq or similar might not have their mobile phone contract at the forefront of their mind - so a standard procedure is surely the least an operator can offer. Virgin tells us they are currently considering such a thing, which would leave O2 as the only operator squeezing money out of soldiers fighting abroad. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?