Feeds

No military mobile bill-waiver from O2 and Virgin

Serving overseas? Sorry

Using blade systems to cut costs and sharpen efficiencies

If you're planning to take part in any of the various wars in which the UK is embroiled, you might like to make sure your mobile phone contract isn't with O2 or Virgin - they alone amongst UK operators don't offer serving military contract suspensions by default.

Both O2 and Virgin told us they are prepared to listen to individuals who find themselves posted overseas, and Virgin reckons it is working on a standard policy, but neither will commit to suspending service of commitments to defending the free world prevent them making use of their mobile phone - unlike every other UK operator we've spoken to.

T-Mobile comes out as the soldier's friend, offering to suspend contracts indefinitely on production of proof of employment. 3 introduced a new policy in November last year offering suspension of up to 12 months with the option to cancel the contract (and return the handset) for longer postings, and Orange will suspend the contract of anyone serving abroad for six months.

Vodafone isn't quite so accommodating, but if informed prior to the posting it will credit the amount paid while the customer was away, on their return.

In a statement that took several days to obtain, O2 told us that "As a principle, we don’t allow customers to suspend or defer their mobile phone contract", and that "members of the Armed Forces wishing to discuss their O2 contract are advised to contact O2 customer services, and a customer services representative will be able to advise them on their options".

It's just possible that someone receiving a posting to Afghanistan, Iraq or similar might not have their mobile phone contract at the forefront of their mind - so a standard procedure is surely the least an operator can offer. Virgin tells us they are currently considering such a thing, which would leave O2 as the only operator squeezing money out of soldiers fighting abroad. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.