Feeds

Deception of 'up to' broadband speeds exposed

Ofcom reveals true download speeds

Top three mobile application threats

The average downstream broadband speed received by consumers is just 3.6Mbit/s, according to data released today from the most accurate UK internet access survey ever published.

Ofcom's new hardware-based broadband monitoring system found that despite the fact more than 60 per cent are subscribed to "up to" 8Mbit/s packages, on average the top speed ever achieved was only 4.3Mbit/s.

One in five receives less than 2Mbit/s. It's thought that the government's forthcoming Carter review will recommend a requirement that the communications industry offers at least 2Mbit/s to all part of the country. Ofcom said today that on average, urban internet users' connections are 15 per cent faster than those of their rural counterparts.

Across the UK connections were slowest between 5pm and 6pm on Sundays, when network load is highest.

The data was produced in partnership with the ISP industry analyst house Samknows, which deployed special speed reporting kit to about 1,500 homes. Until now, virtually all measures of broadband performance available to consumers have come from flawed web-based test software.

The survey is part of a bid by Ofcom to improve consumer confidence in internet providers by encouraging transparency. A voluntary code of practice, which came into force in December, requires signatory ISPs to provide an estimate of the real top speed potential subscribers can expect to receive (based on factors such as the distance of their home from the local exchange) as well as the "up to" headline maximum.

The monitoring network showed that on average, consumers get 45 per cent of the advertised headline speed.

Speed gripes were the most common cause of dissatisfaction in market research carried out for Ofcom alongside the technical survey. Only two thirds were satisfied by how their internet connection performed while watching web video, for example.

The full survey report is here (pdf). ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Brit boffins use TARDIS to re-route data flows through time and space
'Traffic Assignment and Retiming Dynamics with Inherent Stability' algo can save ISPs big bucks
Microsoft's Nadella: SQL Server 2014 means we're all about data
Adds new big data tools in quest for 'ambient intelligence'
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.