Feeds

Microsoft knew about Xbox 360 disc-scratch problem, employee claims

Fresh court documents uncover the 'truth'

The Power of One Brief: Top reasons to choose HP BladeSystem

Microsoft knew prior to the Xbox 360’s launch that the console can damage discs if gamers tilt the unit while a disc’s spinning inside, documents from a lawsuit focused on the problem reveal.

The revelation was made by Hiroo Umeno, a Microsoft programmer, in an ongoing case that was filed with the Seattle District Court in July 2007. The plaintiffs are seeking class-action status on behalf of affected gamers, but the documents containing Umeno’s confession have only just been unsealed at the court, according to a report by website Seattle Tech.

The documents - seen by Register Hardware - state that the problem was initally discovered by Microsoft back in “September or October” of 2005. The console launched Stateside in November 2005.

After the 360's launch, Microsoft dispatched a team of engineers to retail stores across the US to investigate complaints that the console was scratching discs. It’s at this point that Microsoft determined that “if you tilt the [console] to the left or forward... you’ll cause a scratch”, it’s claimed in the documents.

Microsoft’s engineers, according to Umeno's testimony, found that scratches were caused by game discs becoming “unchucked” and colliding with the optical pickup unit. This action causes “deep circular rings” on discs.

It’s worth noting that Microsoft has already issued several ‘fixes’, including a disc replacement programme for gamers and a warning sticker placed on new Xbox 360s that tilting the console with a disc inside could result in disc damage.

Roughly 55,000 Xbox 360 owners had complained about scratched discs as of 30 April this year, according to the court documents. Several other lawsuits have also been launched against Microsoft from disgruntled gamers with scratched discs.

Application security programs and practises

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.