Feeds

Microsoft knew about Xbox 360 disc-scratch problem, employee claims

Fresh court documents uncover the 'truth'

Gartner critical capabilities for enterprise endpoint backup

Microsoft knew prior to the Xbox 360’s launch that the console can damage discs if gamers tilt the unit while a disc’s spinning inside, documents from a lawsuit focused on the problem reveal.

The revelation was made by Hiroo Umeno, a Microsoft programmer, in an ongoing case that was filed with the Seattle District Court in July 2007. The plaintiffs are seeking class-action status on behalf of affected gamers, but the documents containing Umeno’s confession have only just been unsealed at the court, according to a report by website Seattle Tech.

The documents - seen by Register Hardware - state that the problem was initally discovered by Microsoft back in “September or October” of 2005. The console launched Stateside in November 2005.

After the 360's launch, Microsoft dispatched a team of engineers to retail stores across the US to investigate complaints that the console was scratching discs. It’s at this point that Microsoft determined that “if you tilt the [console] to the left or forward... you’ll cause a scratch”, it’s claimed in the documents.

Microsoft’s engineers, according to Umeno's testimony, found that scratches were caused by game discs becoming “unchucked” and colliding with the optical pickup unit. This action causes “deep circular rings” on discs.

It’s worth noting that Microsoft has already issued several ‘fixes’, including a disc replacement programme for gamers and a warning sticker placed on new Xbox 360s that tilting the console with a disc inside could result in disc damage.

Roughly 55,000 Xbox 360 owners had complained about scratched discs as of 30 April this year, according to the court documents. Several other lawsuits have also been launched against Microsoft from disgruntled gamers with scratched discs.

5 things you didn’t know about cloud backup

More from The Register

next story
Raspberry Pi B+: PHWOAR, get a load of those pins
More USB ports than your laptop? You'd better believe it...
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
Super Cali signs a kill-switch, campaigners say it's atrocious
Remote-death button bad news for crooks, protesters – and great news for hackers?
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.