Feeds

Abbey IT upgrade 'chaos' hits small biz banking

Frozen money

Choosing a cloud hosting partner with confidence

A weekend IT upgrade at Abbey's business banking division left customers unable to login or transfer money in or out of their accounts on Monday.

Some customers continue to report problems today, but Abbey says it has fixed system-level failures and that people who are still locked out of their finances are a tiny minority. An Abbey spokeswoman said no records had been lost in the upgrade, after customers found they were unable to see their direct debits and standing orders online.

Reg readers say they weren't warned about the changes and have struggled to get help from Abbey's business banking call centre.

Richard Vahrman said on Monday: "This has just happened to me and such is the extent of the cockup that staff from the non-business section have been seconded to help out. The assistant who was helping me said that it was absolute chaos and at one time over 600 people were waiting in the queue."

The upgrade involved customers being asked to re-enter login details. An Abbey spokeswoman said those that were unable to get back in will be posted new passwords. Rather than the usual up-to-10-day waiting time, the letters will arrive within three days, she said.

Abbey sent this statement:

Over the weekend we upgraded the systems and services for our Business Banking customers. This went smoothly apart from some temporary disruption in the availability of the internet and ATM services. This was quickly resolved and we apologise for the inconvenience this caused.

In addition, as part of the upgrade, our active online customers need to register again (simply by clicking to accept the terms and conditions) to gain access to their secure internet site. Once they have done this they can view and transact immediately as normal.

Which is dandy. But given the pressure many small businesses are under, Abbey's timing could have been rather better. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.