Feeds

MS calls time on Black Friday cashback debacle

No rollback on bushwhacked money back plan

Internet Security Threat Report 2014

Microsoft has reneged on its promise to rerun a Black Friday promotion with HP.com after many failed to benefit from it because of a cockup with the MS Live Search Cashback program.

The company said in a blog post on Friday that it had hoped to hit replay on the 40 per cent off HP promotion it had offered to US customers on what is traditionally one of the country’s busiest shopping days of the year.

However, it has now admitted that the cashback offer won’t be restarted.

Microsoft apologised for the whole sorry mess and said it had already contacted all affected customers whose email addresses and purchase details MS had on file.

They should now have the correct cashback amount in their accounts, said the software giant.

As for anyone else it’s tough luck that Microsoft’s Live Search cashback service had a little lie-down on Black Friday.

“There have been lots of questions on whether the 40 per cent off HP promotion on Black Friday will be restarted. While we were hoping to be able to do that, we are sorry to report that it will not be restarted,” said the firm.

Microsoft's second-rate search engine shut down for several hours on Black Friday, demonstrating once again Redmond's inability to keep the motor running online.

The company's Black Friday promotion to offer customers a 40 per cent refund on all HP goods came unstuck because Live Search simply buckled under the strain as customers scurried to benefit from the slashed prices. ®

Internet Security Threat Report 2014

More from The Register

next story
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
Microsoft to bake Skype into IE, without plugins
Redmond thinks the Object Real-Time Communications API for WebRTC is ready to roll
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Mozilla: Spidermonkey ATE Apple's JavaScriptCore, THRASHED Google V8
Moz man claims the win on rivals' own benchmarks
Yes, Virginia, there IS a W3C HTML5 standard – as of now, that is
You asked for it! You begged for it! Then you gave up! And now it's HERE!
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Ubuntu 14.10 tries pulling a Steve Ballmer on cloudy offerings
Oi, Windows, centOS and openSUSE – behave, we're all friends here
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.
The Heartbleed Bug: how to protect your business with Symantec
What happens when the next Heartbleed (or worse) comes along, and what can you do to weather another chapter in an all-too-familiar string of debilitating attacks?