Feeds

SonicWALL licensing snafu short-circuits protection

Reset to FAIL

Security for virtualized datacentres

SonicWALL has apologised for a license server outage that left some customers without firewall or email filtering protection for hours yesterday.

The snafu affected enterise users of SonicWALL UTM Firewall, Email Security, Content Security appliances and meant that content filter, intrusion prevention and antivirus protection for some of its users were temporarily "switched off" because of reset license keys that were treated as invalid.

"Beginning 12/2/2008 approximately 2:00 AM Pacific time, some SonicWALL products contacting a particular SonicWALL licensing server began receiving erroneous responses. This issue may have caused the products' license keys to be reset, and in some cases may have affected the products' operation," SonicWALL said in a statement on its site.

"The issue has been corrected and all servers and licensing functions have been restored," it added.

The security firm has posted instructions on how to resynchronise affected systems with licensing servers.

SonicWALL is a well-regarded mid-range firewall vendor that competes with the likes of Fortinet (most directly), as well as Cisco and Juniper. It's unclear how many of its customers were affected by Tuesday's snafu, which was serious and of a type we've seldom encountered before.

False positives for Windows Genuine Advantage left users unable to download updates from the software giant last year. Two years ago a renewals affected Symantec shops. But both these pale in comparison to the effects of Tuesday's SonicWALL SNAFU, which left some users suddenly stranded without protection.

The issue was brought to our attention by Reg Rip who reports that the licensing server woes left some firewall users exposed for up to 12 hours on Tuesday. Computerworld adds that SonicWALL's customer support section has filed up with adverse comments about the issue, particularly from a shop reportedly flooded with a deluge of spam and malware as a result of the glitch. SonicWALL offered manual workarounds during the incident but it seems these were far from universally effective. ®

Beginner's guide to SSL certificates

More from The Register

next story
FYI: OS X Yosemite's Spotlight tells Apple EVERYTHING you're looking for
It's on by default – didn't you read the small print?
Microsoft pulls another dodgy patch
Redmond makes a hash of hashing add-on
NOT OK GOOGLE: Android images can conceal code
It's been fixed, but hordes won't have applied the upgrade
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
'LulzSec leader Aush0k' found to be naughty boy not worthy of jail
15 months home detention leaves egg on feds' faces as they grab for more power
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.