Feeds

SonicWALL licensing snafu short-circuits protection

Reset to FAIL

3 Big data security analytics techniques

SonicWALL has apologised for a license server outage that left some customers without firewall or email filtering protection for hours yesterday.

The snafu affected enterise users of SonicWALL UTM Firewall, Email Security, Content Security appliances and meant that content filter, intrusion prevention and antivirus protection for some of its users were temporarily "switched off" because of reset license keys that were treated as invalid.

"Beginning 12/2/2008 approximately 2:00 AM Pacific time, some SonicWALL products contacting a particular SonicWALL licensing server began receiving erroneous responses. This issue may have caused the products' license keys to be reset, and in some cases may have affected the products' operation," SonicWALL said in a statement on its site.

"The issue has been corrected and all servers and licensing functions have been restored," it added.

The security firm has posted instructions on how to resynchronise affected systems with licensing servers.

SonicWALL is a well-regarded mid-range firewall vendor that competes with the likes of Fortinet (most directly), as well as Cisco and Juniper. It's unclear how many of its customers were affected by Tuesday's snafu, which was serious and of a type we've seldom encountered before.

False positives for Windows Genuine Advantage left users unable to download updates from the software giant last year. Two years ago a renewals affected Symantec shops. But both these pale in comparison to the effects of Tuesday's SonicWALL SNAFU, which left some users suddenly stranded without protection.

The issue was brought to our attention by Reg Rip who reports that the licensing server woes left some firewall users exposed for up to 12 hours on Tuesday. Computerworld adds that SonicWALL's customer support section has filed up with adverse comments about the issue, particularly from a shop reportedly flooded with a deluge of spam and malware as a result of the glitch. SonicWALL offered manual workarounds during the incident but it seems these were far from universally effective. ®

3 Big data security analytics techniques

More from The Register

next story
Obama allows NSA to exploit 0-days: report
If the spooks say they need it, they get it
Samsung Galaxy S5 fingerprint scanner hacked in just 4 DAYS
Sammy's newbie cooked slower than iPhone, also costs more to build
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Snowden-inspired crypto-email service Lavaboom launches
German service pays tribute to Lavabit
Mounties always get their man: Heartbleed 'hacker', 19, CUFFED
Canadian teen accused of raiding tax computers using OpenSSL bug
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Heartbleed exploit, inoculation, both released
File under 'this is going to hurt you more than it hurts me'
Reddit users discover iOS malware threat
'Unflod Baby Panda' looks to snatch Apple IDs
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.