Mini Poll Last week we asked whether IT systems could actually help to drive better business practice. However, as one comment mentioned, if the wrong things are measured then the behaviour of employees can end up skewed towards the metrics, hiding the desired results. "If I be a good obedient worker and do what's on the list, I do things that don't need to be done and don't do things that do need to be done," said /dev/me.
Now, don’t get us wrong, we’re pretty sure that the right tools and the right measures, used in the right way, can be a significant help to both setting priorities and achieving goals. What we’re less sure about, is how many organisations get this sort of thing right. Which is where we need your help. Below is a short poll, to gauge opinions on the relevance and effectiveness of both practices and supporting tools.
Do let us know what you think, and we’ll report back in a day or two.