Feeds

Software update nobbles Sky+ boxes

Sky-

Choosing a cloud hosting partner with confidence

Updated A software update to Sky+ set-top boxes has left subscribers frozen out of the planner system, leaving them unable to record shows.

On Tuesday morning posters at the Digitalspy forums noticed the OS version number had changed overnight. One subscriber who rang Sky customer services to complain was told to carry out this procedure...

  • Put Sky+ box into standby
  • Take out viewing card
  • Power off at mains
  • Power on (after 10-20 seconds)
  • Press on button after 30 seconds or so.
  • Planner then available
  • Reinsert viewing card
  • Wait for update to channels
  • Planner still okay

...which reportedly fixes the problem, although some said the freeze returned after a few hours. The bug in the new software seems to affect several different Sky+ models and configurations.

A spokesman told El Reg that Sky was aware of the problem. He said he'd get back to us this afternoon with more information, and we'll update this story when we know more.

The firm has installed more than three million Sky+ machines and regularly updates software. ®

Update 16.50

Sky called to say it is still running tests to figure out what exactly has gone wrong. Its spokesman said it'll have news tomorrow morning, when we'll cobble a fresh story together.

Security for virtualized datacentres

More from The Register

next story
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
4chan outraged by Emma Watson nudie photo leak SCAM
In the immortal words of Shaggy, it wasn't me us ... amirite?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.