Software update nobbles Sky+ boxes
Sky-
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Updated A software update to Sky+ set-top boxes has left subscribers frozen out of the planner system, leaving them unable to record shows.
On Tuesday morning posters at the Digitalspy forums noticed the OS version number had changed overnight. One subscriber who rang Sky customer services to complain was told to carry out this procedure...
- Put Sky+ box into standby
- Take out viewing card
- Power off at mains
- Power on (after 10-20 seconds)
- Press on button after 30 seconds or so.
- Planner then available
- Reinsert viewing card
- Wait for update to channels
- Planner still okay
...which reportedly fixes the problem, although some said the freeze returned after a few hours. The bug in the new software seems to affect several different Sky+ models and configurations.
A spokesman told El Reg that Sky was aware of the problem. He said he'd get back to us this afternoon with more information, and we'll update this story when we know more.
The firm has installed more than three million Sky+ machines and regularly updates software. ®
Update 16.50
Sky called to say it is still running tests to figure out what exactly has gone wrong. Its spokesman said it'll have news tomorrow morning, when we'll cobble a fresh story together.
COMMENTS
Same as here, and other oddities
Problems started two weeks ago with my launch day Sky HD box: new episodes of the Simpsons will not record, they simply FAIL; Terminator on Virgin will not record on timer, in the planner it says 9pm but does not start recording, if I try manual recording it crashes the box.
Have had all sorts of planner issues, the Sky HD stb is being hardware powered down and up every day after work.
(Unmodified Sky HD with the original HD installed.)
Me Too
Sky HD. Acting up as described by others. Power reset fixes it in the short term. No need to mess about pulling out viewing cards.
Sky+ software update.
Just to let you know that I have had this problem for the last week and have been switching off at the mains to fix it (temporarily). I tried the "fix" reported in your article and it went wrong again a few hours later. I have the feeling that the only relevant part of the Sky "fix" is pulling the mains plug.
Let's hope they fix it soon. I have mentioned it to a Sky employee and he said he has informed a couple of people internally but can't say how soon it will be resolved.
One suggestion is to ask Sky for the previous version of software.
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