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Updated A software update to Sky+ set-top boxes has left subscribers frozen out of the planner system, leaving them unable to record shows.

On Tuesday morning posters at the Digitalspy forums noticed the OS version number had changed overnight. One subscriber who rang Sky customer services to complain was told to carry out this procedure...

  • Put Sky+ box into standby
  • Take out viewing card
  • Power off at mains
  • Power on (after 10-20 seconds)
  • Press on button after 30 seconds or so.
  • Planner then available
  • Reinsert viewing card
  • Wait for update to channels
  • Planner still okay

...which reportedly fixes the problem, although some said the freeze returned after a few hours. The bug in the new software seems to affect several different Sky+ models and configurations.

A spokesman told El Reg that Sky was aware of the problem. He said he'd get back to us this afternoon with more information, and we'll update this story when we know more.

The firm has installed more than three million Sky+ machines and regularly updates software. ®

Update 16.50

Sky called to say it is still running tests to figure out what exactly has gone wrong. Its spokesman said it'll have news tomorrow morning, when we'll cobble a fresh story together.

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