'MS rep' claims he predicted NXE RRoD woes
Told you so...
A Microsoft customer service representative (CSR) predicted that the New Xbox Experience (NXE) would cause downloaders Red Ring of Death (RRoD) woes, it has been claimed.
Earlier this month, blog Gaming Confidential published a quote from the unnamed CSR - said by the site to be a "trusted source" - who alleged: “Our department is bracing itself from [sic] irate callers after the update is released.”
He specifically mentioned the “three red lights of death”, better known as the $1bn RRoD problem.
Whether or not the rep informed Microsoft bosses about his fears is not known.
But the CSR’s prediction was, nonetheless, accurate. Following NXE’s launch last week, gaming forums became clogged with angry comments from console owners who'd suffered the RRoD after installing the update.
It's not clear whether incidences of post-NXE RRoDs are higher in number than RRoDs arising from other system updates.
Microsoft spokesman Major Nelson later admitted that the company was “aware some of you may be experiencing a few hiccups along the way”, though he never specifically mentioned the RRoD.
The Microsoft CSR also said that NXE was released just a few days after the extended warranty period for launch Xbox 360s ended. However, the Xbox 360 – which was last year granted a three-year warranty by Microsoft as a result of the RRoD - was released in the US on 22 November 2005, and NXE was released to the masses on 20 November 2008.
@Aristotles slow and dimwitted horse
Couldn't pass this topic without congratulating you on your user name:
With comments like that, it truly suits you.
Fixed My Red Lights
I had this problem last year twice the first time I took it back I got a new one at best buy. The second time though the warranty was up and microsoft said they could not do anything about it, unless I paid $140 for the repair and that didn’t include shipping and handling. I was pretty mad but I did some across a repair guide, with videos for like $20 and it saved my gamer score from suffering ha. It took about an hour to fix my rrod error and opening the console was a snap. I got it from redlightxbox360.com if you are having the same problems and microsuck wants you to shell out more money I suggest getting a repair guide.
NXE just killed my 360.
RROD within 10 minutes of upgrading it. It's also now outside the warranty. Time to finally buy a PS3. Anyone want a broken 360 for spares or repair? Games are going on ebay, as Gamestation tradein prices are a joke.
i experienced a red ring of death well before this new update arrived but it hasnt stopped me loving my 360. microsoft really should of corrected and tested there systems before they release them to the public and fixed this rrod problem and also make sure the system doesnt overheat or develop faults with hardware as thease issues give the 360 a bad reputation my 360 died due to a motherboard fault
How bout you jump on your fanboi bandwagon and GTFO.
NXE is lovely, my 360 works fine, majority of us 360 owners are happy gamers.