Feeds

'MS rep' claims he predicted NXE RRoD woes

Told you so...

Application security programs and practises

A Microsoft customer service representative (CSR) predicted that the New Xbox Experience (NXE) would cause downloaders Red Ring of Death (RRoD) woes, it has been claimed.

Earlier this month, blog Gaming Confidential published a quote from the unnamed CSR - said by the site to be a "trusted source" - who alleged: “Our department is bracing itself from [sic] irate callers after the update is released.”

He specifically mentioned the “three red lights of death”, better known as the $1bn RRoD problem.

Whether or not the rep informed Microsoft bosses about his fears is not known.

But the CSR’s prediction was, nonetheless, accurate. Following NXE’s launch last week, gaming forums became clogged with angry comments from console owners who'd suffered the RRoD after installing the update.

It's not clear whether incidences of post-NXE RRoDs are higher in number than RRoDs arising from other system updates.

Microsoft spokesman Major Nelson later admitted that the company was “aware some of you may be experiencing a few hiccups along the way”, though he never specifically mentioned the RRoD.

The Microsoft CSR also said that NXE was released just a few days after the extended warranty period for launch Xbox 360s ended. However, the Xbox 360 – which was last year granted a three-year warranty by Microsoft as a result of the RRoD - was released in the US on 22 November 2005, and NXE was released to the masses on 20 November 2008.

The Power of One Infographic

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.