Feeds

Hotmail holdouts grumble about 'pathetic' new interface

MS scrambles to fix distorted views

Top 5 reasons to deploy VMware with Tegile

Microsoft isn’t having much luck with the redesign of Hotmail, which is currently playing havoc with thousands of user’s emails.

The software giant has, er, “thanked” nearly 2,000 frustrated Hotmail peeps who have complained about the new interface.

Some are unable to view their inbox, while others have lost their sent items since Microsoft revamped the free email service.

As we reported last week, MS took the unpopular step of removing a toggle between the old and the new interface even though many users wanted to view the old design.

Since then Hotmail fanciers have grumbled about the service, prompting Microsoft to post a message on the Windows Live blog:

“We're reading all of your comments, and we’re working on fixing many of the issues that we're hearing matter most to you,” wrote Windows Live Hotmail program manger Ellie Powers yesterday.

Microsoft has recommended that users install Windows Live Mail on their computers in order to view the email as a workaround while the firm fixes the cockup. However, that program only works on Windows XP or Vista.

Those rare creatures out there who use Linux and have a Hotmail account can only currently access the full working version of their email via the mobile version, which lacks lots of the features found on the web-based Hotmail.

“We are working on fixing the problems you are reporting just as quickly as we can,” said Powers. “We know that the options mentioned here are not permanent solutions, but we hope they might be helpful in the meantime. Thanks for your patience.”

Following our story last week, Microsoft gave us a statement about how it has worked hard to get its technology to work in “certain markets” (though it didn’t provide specifics).

Explaining the rationale behind ditching the so-called “classic” interface, Redmond said:

“With our new combined platform, we offer great performance in all markets by putting the best features from both versions in one well-designed platform. Because of these performance improvements it is no longer necessary to offer the classic version. Hotmail customers were notified of these changes beginning in early September.”

But comments on the Windows Live blog suggest otherwise, with many bitterly complaining about the redesign.

A typical comment reads: “I am so upset with your new format that I am considering changing my e-mail address. I much, much prefer the old format; it worked just fine. Your new format is pathetic...very, very difficult to do anything with it. How about going back to the previous one???????? Thank you.”

We asked Microsoft if it could tell us more about the major Hotmail blunder, but it wasn’t immediately available for comment. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
HTML5 vs native: Harry Coder and the mudblood mobile app princes
Developers just want their ideas to generate money
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.