Feeds

PlusNet customer invited to opt-in to BT's Phorm trial

Oops

Boost IT visibility and business value

A PlusNet subscriber was surprised this morning to be invited to join Phorm's latest "WebWise" targeted advertising trial, despite assurances that only BT's own customers would be asked for permission to intercept their web browsing.

A PlusNet spokesman said the incident was a one-off, caused by a configuration error.

Sheffield-based PlusNet was acquired by BT in 2006 and is run as a separate business. It has been trialling access through the BT Retail network, rather than its own systems. The spokesman said about 250 customers are served via BT Retail.

BT Retail is currently running its third trial of Phorm's technology on thousands of broadband lines. Unlike in the experiments of 2006 and 2007, BT Retail customers are being asked if they want their web browsing to be profiled for advertisers.

Plusnet sent this statement:

Plusnet customers using RIN should not normally see the BT Webwise invitation screen or be able to join the BT Webwise trial. This case is believed to have been due to a configuration error which we acted on as soon as we were made aware of it.

BT and Plusnet have confirmed that no further Plusnet customers should be presented with the BT Webwise screen, and Plusnet customers' web traffic will not form any part of BT Webwise trial.

The firm reaffirmed its position that it does not use Phorm's system on its network, has not trialled it and has no plans to at the moment.

The incident appears to be isolated, but it once again highlights concerns about BT and Phorm's claims for the security of their interception technology, and their ability to operate it to specification. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?