Feeds

MobileMe disappears for another 7 hours

When free trials become real trials

Beginner's guide to SSL certificates

Apple's cloud vanished for another seven hours over the weekend, depriving some MobileMe users of their email and services despite status reports indicating everything was operating fine.

The disappearance was noticed by Pingdom, who monitor the availability of popular services, though Apple isn't admitting the service was unavailable and the problem does appear to have only struck some regions.

Apple has conceded that "some MobileMe members may have been unable to send MobileMe Mail via the web. Normal service has been restored". That post is dated to the 3rd, and apparently relates to a problem that lasted an hour and three quarters, so is presumably unrelated to the swathe of problems that users are still reporting on the Apple support forums.

The postings indicate that users are still having problems despite the service having a "green" status: "Can't send email and yet all mobile me services are getting the green light ... Do they think that if they don't advise us their [sic] having problems we wont notice?"

The problem here seems to be a cultural one, rather than any inability on Apple's part. $99 a year is a decent price for what Apple is offering - cheap enough that occasional problems will be tolerated - but denying the problems exist or refusing to acknowledge they happened will just aggravate users.

Apple needs to understand that punters want to know what's happening if they're going to start paying money for MobileMe once their repeatedly extended free trials run out. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.