Virgin sacks the Facebook 13, BA customers stink
Social networking for fun and P45s
Posted in Management, 3rd November 2008 13:21 GMT
Free whitepaper – Hands on with Hyper-V 3.0 and virtual machine movement
Virgin Atlantic has sacked the thirteen staff who labelled customers "chavs" and criticised the maintenance record of the airline's fleet of Boeing 747s which fly from Gatwick.
The staff criticised the cleanliness of Virgin's fleet and of its passengers.
All 13 have now been sacked for their comments.
It seems staff at Gatwick spend most of their time on Facebook - BA staff are also in trouble this morning for using the public forum to slag off customers.
A Facebook group of BA Gatwick ground staff showed they were less than impressed with the opening of terminal 5 at Heathrow and with many of their passengers.
One post described passengers as "smelly and annoying" although the biggest complaint was passengers who put their boarding cards in their mouths before handing them over to staff, the Mirror reports.
But the airline, so far, seems to have taken a less hysterical route in response.
A spokesman for BA told The Register: "We are talking to the individuals concerned about their disappointing and unwise comments which are totally unrepresentative of our staff at Gatwick."
Our favourite Facebook victim remains the apparent email exchange between an Aussie call centre worker and his boss. ®
Free whitepaper – Hands on with Hyper-V 3.0 and virtual machine movement
COMMENTS
hahahahah
oh dear me *wipes tear away* the stupidity of some people never ceases to amaze me, I think the Great Austrian (the one with the proper moustache and electrified hair, not the loony) put it best;
"there are two things which may be considered to be infinate; the universe and human stupidity and even I'm not certain about the former"
if you post that kind of material on a public forum, expect to be burned, it's that simple.....maybe it'll do us some favours as, in my opinion, regular and fervent facebookers (ie those who take it waaay to seriously) deserve to be culled from the human herd...at least now there're less chavs working for Virgin now
If you hate customers, maybe a job in the service industry is not for you
Annoying people? In an airport? Well I never!
Really?!
Now we've all been in a horrible job, such as retail or customer service. It is a tough time and sometimes you have just a bit too much of socialising with people you don't know. Sometimes it gets the better of you, and obviously your going to have friends where you work. Now, they are all friends via the BA, so they are likely to name the group after the place they work, not expecting anybody else to get into their group. When you get home from work you need to ventilate, and thats clearly what they have done. Now admitedely they haven't done the smartest act in the world, but everyone does it! How many people would have heard about this story before it was publicised? And now the whole country knows about it. This is just one of the many times that the media should stay quiet and let the company and employer sort it out between themselves.
re:re:HMMMM
BA sold off a large chunk of it's engine servicing to GE (around about the time GE wanted to sell them their new engines) a long time ago. So while Virgin may (or may not for all I know) have engines serviced at an ex-BA plant or at the same place as BA it's not done by BA.
In fact I seem to recall BA blaming one of their bad results on the high outside servicing costs a few years ago.
RE: Hmmm
BA hasn't done the servicing for VA's planes for years. They have it done on the continent by engineering organisations well-known for their high standards.
IT infrastructure monitoring strategies
The new Office:
Enabling efficient data center monitoring
